Customer Service Manager

Mary ann coracidez

objective

To utilize my customer service and organizational expertise,

including excellent listing and communication skills to enhance the

customer servive procedures and techniques in dealing with clients

needs, while also utilizing my current management skills.

Experience

November 2005 - Current ResortCom International San Diego CA

Owner Rental Program Manager (additional responsibilities to

Inventory & Reservations Manager)

Provide information to client/customer about procedures and

guidelines based on their specific program

Create opportunities for the timeshare owner to use their property

as a rental and obtain additional income.

Develop processes to create free flow of information between Resort

and owners

Inventory & Reservations Manager

Exceeded 2008 overall sales by 35% percent in 2009 by working

directly with accounts and providing excellent customer service

relationship. Created ideal/creative promotional deals for specific

accounts.

Manage inventory for 15 resorts in 8 different E-commerce websites

and internal website

Create and Control special promotions/packages assuring a 20% or

better increase of sales.

Create weekly positioning and ranking reports to assure best

placement for each resort

Prepare competitive set reports to assure best pricing and

promotions are being offered on a monthly and or on a needed basis.

Recruit for additional E-commerce accounts for current and new

resorts.

Create web accounts with proper pricing for new Wholesalers/Travel

Agents.

Maintain & distribute weekly closeout reports for allotment

restrictions.

Supervise all reservation agents and meet expectations on a

quarterly basis.

Assist Director of Sales with account activity.

Member Services

Administered concierge and reservation responsibilities

Provided information to the member based on the membership

Maintained multiple membership contract information to assist all

clients with understanding of the rules and regulations of the

membership.

Served as supervisor when requested.

Processed credit card payments for members including Maintenance

Fees, Loan Payments, Reservation payments and concierge services for

deeded and non-deeded accounts

Assisted members in analyzing contracts and statements

April 2005-July 2005 Colours USA San Diego, CA

Office Manager/Shipping Manager

Maintained Accounts Receivable Ledger

Performed collection calls

Processed and completed all sales orders and maintained RMA's

Acted as shipping manager including processing and shipping sales

orders through UPS World Ship and FedEx online

Assisted Sales Staff with customer service questions.

October 2004 - February 2005 Talk Wireless San

Diego, CA

Dispatch Manager/Store Manager

Managed 12 DirecTV installers

Routed work orders from DirecTV, distributed supplies, and

maintained hourly reports

Settled and completed work orders and kept main office updated.

Processed weekly payroll reports for the company and for individual

installer

Maintained the flexibility and knowledge to be able to take over any

required task received by main office.

June 2004 - September 2004 Signal Reception Solutions San Diego,

CA

Accounting Clerk/Customer Service

Maintained Accounts Receivable and Accounts Payable Ledger

Assisted in collections and maintained invoice files

Acted as shipping and receiving clerk.

Carried out the duties of a customer service/sales representative

June 2002 - April 2004 Steren Electronics

San Diego, CA

Accounting Clerk/Administrative Support

Maintained Accounts Receivable and Accounts Payable Ledger

Assisted in collections, and processed credit applications

Performed miscellaneous clerical duties

Education

September 2006-December 2006 DeVry University San Diego,

CA

Pursuing BA in Technical Management

September 2002-September 2003 SDSU San

Diego, CA

General Education

Summary of Qualifications

Windows XP, Office XP, 45+ WPM

Programs: Peachtree QuickBooks ACT DBA Manufacturing

RCC Internet Friendly Adobe Photoshop UPS World Ship

FedEx Online Shipment

E-commerce Extranets (Travelocity, Orbitz, Bookit.com, Expedia,

Hotwire, Booking.com)

Languages

English and Spanish.

References:

Available Upon Request.

Contact this candidate