Customer Service Manager
Resume:
San Bernardino, CA *****
abk6k0@r.postjobfree.com
Home: 909-***-****
Cell: 909-***-****
Amanda Y Hernandez
.
Objective My work objective is to find long job stability with excellent wages and benefits for
myself. I would like to work in a friendly environment with many opportunities to excel in management,
responsibilities, Competitive Salary, goal-orientated friends, and most importantly; a great learning
experience.
Summary of Qualifiications:
[September 16, 2006 – January 15, 2008] [Torrid Women’s Plus Size]
[Phoenix, AZ & Ontario, CA]
Torrid Headquarters18305 E. San Jose AvenueCity of Industry, CA 91748 #
Assistant Store Manager, Training Manager, & Merchandising Manager
• Oversaw all aspects of management for a high-volume, creative retail
environment
• Lead, train, and motivate the team, ensuring that they provided outstanding
customer service and strong visual merchandising presentations
• Represent Torrid’s culture, emphasizing a work environment that’s fair and
developmental, and customer service focused.
• Demonstrated my level of shrink reduction and sales performances from
previous employments
• Demonstrated skills in recruiting, selecting, developing and promoting my
associates from sales to management.
• Demonstrated strong leadership and visual merchandising skills, for others
to learn by and execute on the sales floor to other associates.
• Set up and promoted every Store Advertisment during holidays,
weekends, and special company dates.
• Maintained an accurate reading of hourly Sales Analysises to ensure that
my team stays on track throughout the day to make certain that we made
our Daily Sales amounts higher than last year’s numbers and higher than
what the company anticipated we should make for the current year.
[ September 19th, 2005 -- March 19th, 2006 ] [D.D.’s Discounts]
[ Highland, CA] 4440 Rosewood Drive, Pleasanton, CA 94588 #1-800-***-****
Assistant Store Manager, Operations Manager, & Merchandising Mgr.
Manage all Apparel Areas: Including Women’s Plus Sizes, Missy, Juniors, Men’s, Young Men’s,
Children’s, and Infants Departments
Manage and maintain all the Apparel dd’s Dealz special buy displays
Manage and maintain all Size Nub & Sizing of the Store
Oversee all Daily Operations of the Store, insuring that all documentation is ready for our Monthly
scheduled ACE and Vendor Visits.
Creating and delivering weekly Associate schedules by using Staffwork Maintenance computer software,
and Time & Attendance Maintenance software.
Managing of Flex Dollars and insuring that we do not over-spend on our allotted Payroll dollars and
hours for the week. Also take much involvement in the daily sales chart, so we
can anticipate if we need to add more staff at certain hours of the day or certain
days of the week.
Personnel Duties include: Interviewing/Hiring all new associates to fully equip our store with determined,
responsible, experienced, and self-motivated individuals that will continue to
expand our diverse team.
File Maintenance: Ensure that every active and non-active associates’ files are correctly stocked with
the proper documentation which includes the filling of W-2 Forms, Lunch Waiver
Slips, Associate Work Availability, I-9 Forms, and legal licenses that allow a
person to work legally in the United States.
Conducting Corrective Action and/or Coaching Documentation: Provide a coaching to associates that do
not fully understand how a procedure is executed or has difficulties advancing in
a certain position. Also provide associates with Corrective Documentation if they
are not executing Policy standards as a Cashier, Stocker, F.R. Attendant, or
Supervisor. This allows the associate to be evaluated by their manager and
possibly corrected to better their position and responsibilities.
Be an all-around Team Player by promoting self-discipline, responsibility, team effort, execution of
assignments in a timely manner, providing excellent customer service to all,
training and re-training of associates; to make them a better asset to our store
and help them advance within our company.
5067 Millcreek Ct.
San Bernardino, CA 92407
abk6k0@r.postjobfree.com
Home: 909-***-****
Cell: 909-***-****
[October 2004- October 2005] [A.J. Wright Retail Store] [Colton, CA]
[Cash Office Attendant, Customer Service Supervisor, Key Carrier,
Assistant Store Merchandise Manager]
Duties: Provide excellent Customer Service to all customers and associates
Ring-up daily purchases and layaways or returns
Keep control of $300.00 Change Fund for other registers hourly
Stock the Sales Floor during Advertisement weeks
Open the store for business daily
Conduct associates to unload and process all merchandise from earlier Truck Delivery
Contact important corporate members on Monday to make sure there are no messages for management
Maintain and proof all important documents needed to be sent out on a regular basis
Give out job duties for each associate at the start of their shifts and then check back with them
periodically
Balance and Verify all registers used the day before
Prepare daily Bank Deposits for today’s pickup and make a change order if needed
Research variances and discrepancies on registers to provide a report for our Loss Prevention
Department
Manage large amounts of money daily for Store Use, Register Use, and Bank Deposits
Promote and maintain a positive atmosphere with customers, and associates by using the MOD
Program.
[2004-2004] [Curves For Women Fitness Center] [Rialto, CA]
[Fitness Technician, Sales Person, Front Desk Operator]
Duties: Answer phones for potential memberships
Help members in reaching their Personal Fitness goals
Assist all members with the proper techniques for each machine
Sell Diet Supplements and Nutritious Vitamins to members
Converse with members on a day-to-day basis to better their attitudes with exercising
Help members keep their Target Heart-Rate in the normal guidelines while working-out
Sell Monthly-Semester-Yearly membership contracts for ladies to join our program
Promote a healthy weight loss and proper nutrition to all members
Always provide excellent customer service to members, co-workers, and management
Intensely clean and sanitize all machines, rest stations, powder rooms, etc. for germs
And above all, have fun with my work and enjoy meeting new members and promoting the wonderful
benefits of working-out on regularly and staying in shape.
[2003- 2004] [Moss Bros. Dodge Car Dealership] [ San Bernardino, CA]
1100 SOUTH E STREET SAN BERNARDINO, CA 92408 #866-***-****
[Service Cashier, Appointment Setter, Special Deals Coordinator, and Repair Order Attendant]
5067 Millcreek Ct.
San Bernardino, CA 92407
abk6k0@r.postjobfree.com
Home: 909-***-****
Cell: 909-***-****
Duties: Made daily phone calls to customers in need of getting their regular scheduled
vehicle maintenance
Followed all Dealership Guidelines and Cost Procedures to record customers’ service Repair Orders and
add up their entire amount due
Work closely with Service Advisors to determine the exact jobs that were completed on each vehicle and
insure the customer is getting the correct price they were estimated.
Answer three phone lines at the Service Counter and assisted customers in finding out if their vehicles
are ready for pick-up or if there was work being held up for personal authorization
Contacted special detailing companies to assist our dealership with interior and exterior installations of
new carpets, stereo systems, alarm systems, and any other entertainment
systems that customers desired.
[2003-2004] [Apple One Temporary Agency] [San Bernardino, CA]
[Receptionist, Donations Clerk, Data Entry Clerk, Secretary, Appointment Setter and Office Help]
Scheduled daily appointments for customers to come in for services
Answered 10+ phone lines
Configured daily documents from scratch for supervisors to send out to customers
Organized company booklets to send out to clients
Verified all inbound donations for local City Missions
I am very familiar with Office supplies and machinery like faxes, copiers, computers, email retrieval, mail
products, etc.
Keep accurate records of upcoming classes, and awarding the certificates after completion of classes
Order supplies for office, professors, courses, and restrooms
Work with large amounts of money from donations and cash registers
[2002-2003] [Factory-2-U Retail Store] [Colton, CA]
[Processor, Stocker, Head Cashier, Assistant Manager]
Organized new merchandise on Sales Floor daily, while managing my specific department
Writing up Daily Break schedules for every associate
Create weekly work schedules for every available associate
Broke a Corporate Sales Record for cleverly arranging my department to attract many customer. And
increasing our Daily transactions by 35%
Counting and taking down all Cashiers’ drawers after business hours
Finalizing all Deposits and Daily purchases before recording them to Corporate
Managing and Maintaining all Apparel merchandise by creating an exciting display to attract customers
Education [1990-1995] [Arroyo Elementary School] [ Ontario, CA]
[1995-1997] [Upland Junior High School] [Upland, CA]
[ 1997-2001] [Upland High School] [Upland, CA]
General Education Advancement
Perfect Attendance for all seven grades
Promoted from sixth grade to junior high school
Principal’s Honor Roll
Yearbook committee 2 yrs.
Football Water girl 4 yrs.
Softball 2 yrs.
Student Government 3 yrs.
School Newspaper 2 yrs.
5067 Millcreek Ct.
San Bernardino, CA 92407
abk6k0@r.postjobfree.com
Home: 909-***-****
Cell: 909-***-****
Marching Regiment Band 2 yrs.
Academic Recognition for Letterman 4 yrs.
Earned a California Scholastic Federation (CSF) Tassel
Graduated with a High School Diploma
[2001-2003] [California State University, San Bernardino]
San Bernardino, CA]
Maintained a full-load of courses with 18+unit’s a quarter
Earned a 3.0 gpa
Took four Computer Literate and Repair courses
Lived on-campus
Active member of a sorority for 6 years
Perfect Attendance 2 yrs.
Languages [English and Spanish]
Interests My interests are surfing the Internet daily, maintaining my personal web page,
hanging out with family and friends.
Conclusion Thank you sincerely for your patience and interest in my resume. I am also
certified with the Colton Unified School District in Computer Software and Clerical
Administration, with an impressive typing speed of 65 words per minute. I look
forward to hearing from you and your company with exciting information on a job
lead.
References [ Available upon request]
Contact this candidate