Customer Service Project Manager

Shannon Josey

*** *. ****** ****** ( Mooresville, NC 28115 ( Home: 704-***-****

e-mail: abk6gq@r.postjobfree.com

Security Clearance: Secret (In progress)

Photography, Graphic Design, Customer Service

Innovative, customer-focused problem solver. Able to control costs,

increase revenues, manage and train staff, maintain vendor relationships,

and make client multimedia presentations. Willing to take risks and learn

new technologies to meet competitive challenges in a fast paced

environment. Expert Photoshop user; skilled graphic designer. Experienced

in portrait, modeling, product, forensic, and commercial photography.

Key Skills

35 MM Formats MS Excel Studio Lighting

Medium Formats MS Word Film Printing

Digital SLR/Med. Formats MS Outlook Film Processing

View Camera MS Power point Customer Service

Adobe Photoshop Adobe Light Box Bid Negotiations

Photo Retouching Scanning Project Management

Phase One Photo Archiving Portrait Framing

Professional Experience

FIVE RIVER SERVICES, LLC, Pope Air Force Base, Fayetteville, NC May 2010 to

Present

Company Specializing in Government contracts for Visual Information

Services

PROJECT MANAGER/LEAD PHOTOGRAPHER (Contract)

Responsible to provide all photographic and creative services for Pope Air

Force Base to fulfill all requests for the visual information center.

Create official studio photographs of personnel including but not limited

to passports, iso preps, promotions, awards and retirements. Photograph

official graduation and promotion events and visiting dignitaries on

location for base documentation. Crop, color balance and retouch images

and upload images on to website for viewing. Support security forces with

forensic photography as needed for investigations. Generate graphic design

posters, certificates, presentations, and collages as requested in a timely

manner. Plan, delegate and assign tasks to staff to ensure proper coverage

of events and monitor all photographic and print work for quality control

issues while providing unprecedented customer service. Facilitate and

assist video/audio conferences as needed. Prepare daily, weekly and

monthly reports for company and Air Force to summarize all activities

conducted in the Visual information department.

ECPI COLLEGE OF TECHNOLOGY, Concord, NC August 2009 to May 2010

Private Technology School specializing in Information Technology

ADMISSIONS REPRESENTATIVE

Accountable to respond to all inquiries by phone to prequalify them as

potential students for the school. Set appointments with candidates and

interview them to determine program is a good match and support student

through the application process once correct match is determined. Provide

customer service to potential and current students while upholding ethical

practices and standards of the college. Increase recruiting efforts

through creative marketing and events by designing postcards and brochures.

COUNTERART, Mooresville, NC, Feb 2009 to July 2009 (Position dissolved due

to downsizing)

Kitchen Products that is not only functional but decorative for everyday

use in consumers' home.

SALES COORDINATOR/GRAPHIC DESIGNER

Responsible for the sales goals for over one hundred twenty sales

representatives throughout the United States. Create key account

presentations, conduct trainings to educate reps about new products,

prospect for new business accounts, follow up and report sales goals to

manager, devise marketing strategies for new products and new sales

opportunities while providing internal support for customer service.

Assist in product development and future design options for products.

Create booth exhibits for gift shows and International House ware shows.

Generate multimedia presentations and present new products to clients for

bid proposals to clients such as: Beall's Outlet, Bed Bath and Beyond,

Longaberger Gifts, Amazon.com, Wegman's Groceries, Gaylord Resorts, Quality

Gold and Williams and Sonoma.

THE ART INSTITUTE OF CHARLOTTE, Charlotte, NC, April 2006 to April 2008

National Private Institutions providing education in the Creative Fields of

Art

ASSISTANT DIRECTOR OF ADMISSIONS

Participate in appropriate recruitment and enrollment activities including:

open houses, regional presentations, training sessions, orientation

programs, career days, etc. Manage inquiries, utilize corporate resources

and personal experience, make prompt contact with inquiries and screen

unqualified candidates. Accurately forecast projected new students for

Director of Admissions. Conduct all activities in accordance with the

highest ethical standards. Create mailings for recruitment, design and

implement creative theme and event planning for Studio 101, a summer

workshop program for high school students.

DEBORAH YOUNG STUDIO, Cornelius, NC, 1998 to 2005

High-end studio offering framing, digital imaging, portrait, product, and

commercial photography; satellite studio in Charlotte, NC

Studio Manager/Associate Photographer

Responsible for photographic services, client consultations, bidding

proposals, multimedia presentations, sales and marketing, order processing,

invoicing and collections, and meeting monthly profit goals. Negotiate

pricing for specific assignments and maintain all relationships with

outside vendors. Give art direction and photo styling as needed for

commercial shoots. Repair and maintain all photographic equipment; manage

three-person staff and freelance/contract workers. Use software to enhance

digital images. Create and maintain window displays at satellite gallery

and retail store. Promote and assemble all custom framing purchased by

client.

Education and Training

B.F.A. (cum Laude) GPA 3.45, Photography - University of North Carolina,

Charlotte, NC

Workshops: Digital Workflow; East Coast School - 2001, 2003, 2004; Studio

and Location Lighting

The Millennium Workshop; The Art Institute of Charlotte-2007

Diversity Workshop; The Art Institute of Charlotte-2007

Awards and Publications

Senior Photography Student Award, UNCC

Published in Muscle Fitness Magazine, 2000

Published in TAMSAN Catalog 2004

Published in American Airlines Magazine, 2008-2009

Published in All about Women of the High Country, 2009

Published in Wine Spectator, 2009

Published in Flight line Newspaper, Air Force Newspaper 2010

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