Summary: Frances Officer has over nineteen years of extensive and

diverse experience in administrative support and management.

Ms. Officer has demonstrated superior capabilities in office

management, human resources management, benefits management,

procurement, labor relations, training, work scheduling,

contract management, and information technology management.

Experience: Administrative Assistant (August

2003 - March 2010)

Bell Surveys, Inc. 30 industrial Drive Suite 1B, Louisa,

Virginia 23093

Provided administrative support to three licensed surveyors, two

Engineering Technicians, three survey crews and general office

support. As initial customer point of contact, responsible for

receiving job request for all survey types. Organized and

researched jobs by utilizing GIS computer databases and Bell

Survey files. Completed the work order process by invoicing,

printing and filing. Responsible for accounts receivable,

deposits, and general customer service duties.

Achievements: Created an Excel spreadsheet that scheduled and tracked

all jobs and provided prompt and up-to-the minute data on

clients, property and survey types. Briefed the President of

the company daily with essential information that directly

impacted and improved turnaround time.

Experience: Administrative Assistant (October 2002 -

April 2003)

State of North Carolina Department of Correction, (DOC) Pamlico

Correctional Institution (PCI), Bayboro, North Carolina 28515

Assisted the Administrative Officer and the Assistant

Superintendent for Programs of the prison. Carried out special

projects for training, overtime tracking, Volunteer Programs and

inmate transport data, including confidential investigative

reports. Researched and interpreted DOP/DOC Policy & Procedure

including dissemination and implementation of policy changes.

Achievements: The creation of data tracking spreadsheets, in conjunction

with a systematic order of record keeping, developed this

position into an organized, result-oriented part of the

Administration Department.

Experience: Office Manager (July 2001 -September

2002)

W.G. Yates & Sons Construction Pine Hill, Alabama 36769

Provided office management support for a team of approximately

30 design engineers, construction engineers and laborers for a

Weyerhaeuser Paper Mill major renovation project. Duties

included personnel management, payroll, accounts payable,

liability insurance management, project cost tracking, major

equipment rental, procurement and tracking, and general office

management.

Achievements: Proficient and meticulous oversight contributed

significantly to W.G. Yates' ability to finish the renovation

project on time and within budget.

Experience: Administrative Technical Assistant (July 1999 -

December 1999)

Wolverine Tube Inc. Decatur, Alabama 35601

Responsible for various technical and administrative functions

within the Information Technology Department of a major copper

tube-manufacturing corporation. Responsibilities included

equipment comparative cost quotes, material inventory and

tracking, equipment leases management, license tracking, Y2K

compliance, vendor and customer interface, work assignments, and

budget management.

Achievements: Responsible for the recovery of significant funds

erroneously paid for counterfeit software.

Experience: Office Manager (December 1998 - April

1998)

Grove Hill Memorial Hospital Grove Hill, Alabama 36451

Responsible for startup, organizing, systematizing and managing

hospital administrator's office. Also responsible for rework of

personnel files of hospital physicians, including installation

of National Practitioners Data Bank software and updating

confidential records.

Achievements: Personally responsible for collection of information and

final preparation of reports to state health agencies.

Attention to detail and superior initiative resulted in

significant improvements in overall operations of the Office of

the Administrator.

Experience: Human Resources Specialist (March 1990 - April

1998)

Boise Cascade Corporation Jackson, Alabama 36545

Worked for nine years as a HR Specialist at ever increasing

levels of responsibility, supporting three different departments

at Boise Cascade.

Finishing and Shipping Department (February 1997 -

April 1998)

Acted as assistant to the department head responsible for

overall office administration. Duties included OSHA compliance

tracking and ISO 9000 Manual update.

Labor Relations Department (June 1995 - February

1997) Responsible for coordinating hiring process from pre-

screen testing, scheduling of interviews, tracking in Excel for

Labor Relations Coordinator and Payroll Manager. Duties also

included management of retirement benefits, Family Medical

Leave, non-exempt salary payroll, facilitation of grievance

meetings, research and resolution of seniority roster issues,

and all personnel HR records.

Training Department (March 1990 - June 1995)

Provided key administrative, scheduling and logistic support for

a mill wide training program with nine instructors and a $1.2

million budget and 7,500 hours of instruction. Responsible for

the development and implementation of a tracking database

(AS400). Assisted academia and other training and development

organizations with onsite educational programs and cost/budget

reporting. Provided clerical support to 12 Subject Matter

Experts in editing and typing final drafts of training manuals.

Achievements: Initiated and secured test scoring software for 5000+

applicants. Assisted in integrating HR and Payroll and the

restructuring of Finishing and Shipping Department. Recognized

as "problem solver" and received promotion from Training

Department to Labor Relations.

Education: Patrick Henry Junior College, Monroeville, Alabama 1970 -

1972

Troy State University, Troy, Alabama 1972 -

1973

Hobson State Technical College, Thomasville,

Alabama

Associates Degree/Secretarial Science

1988 - 1990

Frances R. Officer

1380 Arundel Way Bensalem, PA 19020

H-215-***-**** C-540-***-****

abk6fh@r.postjobfree.com

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