Customer Service Manager

Suzanne Michel Jones ** Aylwin Rd.

Portsmouth,VA 23702

Cell: 757-***-****

abk6f4@r.postjobfree.com

Work Experience:

Priority Staffing (Temporary Assignments)

June 2008-May 2010 Volunteer Recruitment Coordinator

1. Muscular Dystrophy Association

a. Solicited various businesses to participate in a charity

event.

b. Maintained notes on the status of phone calls.

c. Verified correct mailing information and sent out various

promotional materials.

2. Dollar Tree Help Desk Associate

a. Received incoming calls from technicians and store managers.

b. Logged all phone calls and resulting information in HEAT

system.

c. Updated shipping information and status using the FedEx

website.

d. Developed a list of troubleshooting ideas for when

technicians would call with problems.

3. Metro Machine Payroll Clerk

a. Entered time sheets on a daily basis for 500+ employees using

the AS400 system.

b. Ran weekly recaps/reports for both inside and outside labor

and entered in adjustment accordingly to balance.

c. Reviewed vacation and adjustment papers.

d. Checked and balanced daily reports to be closed.

Eastern Data Inc.

June 2006-Jan. 2007 Accounts Payable Clerk

Virginia Beach, VA

. Created spreadsheets to track bills with 50+ companies so that bills

weren't paid twice or to note a credit.

. Approved invoices/bills assigning them to the appropriate departments

and expense accounts.

. Typed letters, memos, e-mails etc from dictation.

Averett University

Nov. 2005-May 2006 Assistant Barn Manager

Danville, VA

Sept. 2004-May 2006 Events Coordinator

Danville, VA

. Managed a crew of 15+ by mentoring and teaching them useful skills to

aid in the knowledge of the proper care of animals.

. Interacted with both large and small groups while giving informational

tours and lectures to help recruit volunteers.

. Showed the ability to multitask while performing my own duties as well

as providing duties for volunteers, giving tours and watching over the

facility.

. Assured smooth operation of the facility by keeping all appointments

and ensuring all procedures were performed correctly.

. Maintained large inventory of medications, vet supplies, food products

and various other facility equipment.

. Assisted in the training of animal control officers to help them

better evaluate possible impoundment situations.

. Organized 35+ events successfully to provide an outside profit

generating activity.

. Called various clinicians and speakers to reserve times and coordinate

meetings.

. Budgeted for clinics, including clinician fees, travel expenses and

location

. Introduced a new way to retain and add more students to university's

program

Education:

Averett University Bachelor of Science, Equestrian Studies 2006

Danville, VA

Related Coursework: Entrepreneurship, Accounting, Analytical and Critical

Thinking, Business Plans

Skills & Proficiencies:

. Proficient in Microsoft Office 2000, XP & Vista (Excel, Word,

Publisher & Outlook)

. Experience with QuickBooks

. Excellent Internet navigation skills for research.

. General office skills including filing, mailing, scheduling, faxing,

multi-line phones and data entry.

. Customer service.

Accomplishments:

. Took over events program at Averett University, which was scheduled to

be closed, and made it a profitable, ongoing program. This resulted in

my receiving the Award for Professional Excellence.

References:

. Available upon request.

Contact this candidate