Project Manager Customer Service

R. Bradford Manning

**** ***** ****

Richmond, VA 23235

Home: 804-***-**** *******@***.*** Cell: 804-***-****

SUMMARY

Successful, knowledgeable, and results oriented supply chain operations

management professional with extensive experience and demonstrated

achievements. A proven track record of ensuring that supply chain

operations are managed safely, effectively, and profitably by applying a

variety of proven methods. As a subject matter expert in transportation and

warehousing, have contributed that knowledge towards solutions that can

positively impact entire organizations.

AREAS OF EXPERTISE

Operations Management Transportation Management Project Management

Industrial Regulations Warehousing and Distribution Staff Development

Labor Relations Import and Export Operations Customer Relationships

EXPERIENCE

Reynolds Consumer Products, Richmond, VA 2002 - 2010

Regional Distribution Manager

Operated primary Distribution Center facility with a perfect safety record,

having zero OSHA recordable or lost work day injuries during entire tenure.

. Improved service levels to exceed 99% on-time shipping.

. Surpassed facility shipment volume and revenue records, reducing

operating and facility costs.

. Maintained physical and cycle count inventory accuracy exceeding 99%

. Strengthened facility and equipment maintenance programs.

. Reduced damages and improved material handling quality.

. Preserved customer relationships by addressing specific issues and

providing permanent solutions to protect future sales.

. Exceeded monthly and quarterly revenue and shipment volume goals to

support sales targets.

. Managed carrier interactions and successfully coordinated the

implementation of transportation management software at the distribution

center to replace manual load planning, which improved service levels and

reduced transportation costs.

. Oversaw two third party distribution center operations handling products

from the primary DC, addressing customer service issues, coordinating

improvement initiatives, and managing physical inventory to meet company

finance standards.

. Served as Project Manager in the following capacities:

< Consolidated third party distribution centers.

< Implemented Oracle WMS system for distribution centers.

< Performed packaging trials to improve handling, reduce damage, and

reduce costs.

< Handled vendor management and bid processes for transportation,

maintenance, and other related warehouse services.

< Consolidated Richmond network and Distribution Center closure,

including staff reduction, customer reassignment, and facility

shutdown.

< Contributed solutions for continuous improvements across the entire

supply chain over the course of numerous companywide projects.

R. Bradford Manning Page Two

A P A TRANSPORT, RICHMOND, VA 1999 - 2001

Operations Manager

Managed driver and dock operations at the Richmond terminal which serviced

central and eastern VA. Managed supervisors, clerical staff, drivers, and

dock workers. Coordinated strategic planning of operations and staffing,

and contributed to major improvements in service levels and profit and loss

performance.

. Led initiatives that improved all facility performance metrics.

. Redesigned entire delivery planning process which improved service levels

and reduced operating costs.

. Improved labor relations and safety compliance.

. Improved customer relationships with the operation staff.

Haynes Furniture Company, Richmond, VA 1997 - 1999

Warehouse Manager

Managed a warehousing and shipping operation with overall responsibility

for a large retail distribution center and all related operations,

personnel, and administrative functions.

USF Red Star, Richmond, VA 1995 - 1997

Operations Supervisor

Managed freight consolidation and redistribution, and over-the-road

trucking operations in a regional break bulk facility. Coordinated

intrastate routing and load planning, as well as interstate line haul

routing and load planning for the Northeast region.

Preston Trucking Company, Richmond, VA 1991 - 1995

Outbound Coordinator

Managed local pickup and delivery operations, cross-docking, and over-the-

road trucking operations.

CONSULTING

UMS, Inc., Richmond, VA 2001

Consultant

Performed transportation consulting services for a regional freight and

courier service. Assisted with business development, pricing, cost

control, and efficiency analysis.

The Kloke Group, Richmond, VA 1999

Consultant

Employed for consulting services in a variety of functional areas. Also

tested software packages, reviewed contracts, and provided training to

staff. Developed standard operating procedures and quality improvement

initiatives.

EDUCATION

. BS, Community and Public Affairs, Virginia Commonwealth University,

Richmond, VA

Major in Urban and Regional Planning, Concentration in Transportation

. Completed an internship with the City of Harrisonburg, VA in the Planning

Department. The internship involved extensive research to develop

specific truck routes through the City of Harrisonburg. The resulting

routes were presented to the Planning Commission and the City Council

where they were approved and were later implemented.

. Completed an internship program offered through Consolidated Freightways,

with operations management training received at three of the company's

terminals in VA. Duties involved learning all aspects of LTL freight

management, planning and coordinating local driver routes, and planning

and coordinating line haul routing and scheduling, and loading dock

operations.

. Studies in History and Political Science, Ferrum College, Ferrum, VA

Transferred credits to VCU

. Certificate, Commercial Photography, Chesterfield Technical Center,

Chesterfield, VA

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