Customer Service Training

Melody Brown

**** *. *** ? Wichita, KS *****

316-***-**** ? abk6cg@r.postjobfree.com

SKILLS

Windows, Microsoft Word, Excel, Outlook, PowerPoint, Internet Explorer,

Communication, Working in a team environment, Customer Service, Time

Management, Recruiting, Strategic Development, Employee Performance and

Retention, Employee Search and Interviewing, Employee Training

EDUCATION

Friends University, Wichita, Kansas

. Master of Science in Organization Development - Projected

Graduation September 2010

. Bachelor of Business Administration in Human Resources - May 2007

. Major GPA: 3.7/4.0 - Graduated with High Honors

Washburn University, Topeka, Kansas

. Bachelor of Arts in Psychology - December 2000

EXPERIENCE

December 2008 to Present

Academic Advisor - Wichita Area Technical College, Wichita, KS

. Advise students on courses/programs and the enrollment process

. Oversee aviation programs

. Recruit students for aviation programs

. Research and maintain information on programs

. Attend weekly meetings

. Oversee Spirit Composite Scholarship

. Develop program books to provide information on areas of study

. Attend job fairs, schools and community events to present

information

. Assist students with obtaining funding and community resources

. Collaborate with outside organizations

. Maintain current information on unemployment and Workforce

October 2002 to December 2008

Case Manager Specialist - Comcare of Sedgwick County, Wichita, KS

. Monitor client's mental health

. Monitor client compliance on court orders

. Assist client to obtain housing, benefits and available community

resources

. Partner with outside agencies and hospitals

. Working with diverse members of the community

. Document client's progress with treatment plan

. Assist clients to find and maintain employment or day program

placement

. Attend regular trainings to improve job knowledge and performance

. Assist with hiring and training new employees

October 2001 to October 2002

Activity Therapist - Prison Health Services, Larned, KS

. Monitor mental health

. Document inmates progress with treatment

. Develop new strategies to develop the inmates ability to prosper in

society

. Train inmates in living skills, hygiene, communication, and job

skills

. Monitor medication compliance and effectiveness of medications

. Develop classes to improve clients mental health while incarcerated

INTERNSHIPS, TRAININGS, AND ADDITIONAL SKILLS

. Assisted with search and hiring of new employees

o Interview panel

. Appointed member of the Crisis and Emergency Procedure Committee

o Develop Crisis Manual

o Train employees on proper Crisis Procedures

. Appointed member of Strategic Planning Committee

o Employee Performance and Retention Committee

. Assisted with training of new employees

o Psyconsult and field work

o Career Planner Training

. Customer Service Award

. Menninger Clinic, Topeka, Kansas

. Kansas House of Representatives, Topeka, Kansas

. Customer Service Training

. Effective Coaching Training

. Defensive Driving Training

. Dual Diagnosis Training

. Documentation Training

. Case Management Training

. Diversity Training

. Certified in OSHA General Industry Safety & Health

. Volunteer for annual Link For Life Run

. Creation of a weekly community resource guide for students and

employees

PRACTICUM AND THESIS PROJECT

. I am currently in the process of developing and implementing a new

employee training manual for Wichita Area Technical College

Academic Advisors. I will be writing a final project paper on this

intervention. I am also developing a mentor program for employees

and students who wish to further their careers and/or education.

Contact this candidate