Ian Todd

407-***-****

New Orleans, LA *****

abk6cc@r.postjobfree.com

Learning & Training Professional

Sales Force Effectiveness... Corporate Learning... Organizational

Development... Benefits Administration

Action-oriented Professional of Corporate Learning and Training

offering an educational and professional history of working with

associates at all levels of the organization. Broad-based experience

in sales force effectiveness training, new associate onboarding, and

organizational development. I am willing to relocate nationally and

abroad.

Selected Career Highlights

Lead member of sales training force that developed, trained and coached

enterprise level sales force

Facilitated instructor-led comprehensive new-hire and sales force

effectiveness classes to develop community of practice, enhance

organizational capability through human capital development, and

increase sales penetration in operating markets

Led highest performing sales class to date at respective Citigroup

location in Kentucky

Partnered with senior management to develop sales incentive programs

and practices, sales-based contests, continuing education and

development, and skill-set enhancement programs

Education and Training

University of Central Florida, BS,

Education

May 2010

Concentration and certification in Training & Education in English as a

Second Language (ESOL)

Professional Certifications

Teaching education in English as a second language

Accomplishments & Highlights

Financed 100% of education through work-study, relevant internship,

part time employment

Career Path

Humana Insurance, Cincinnati,

OH

10/2004 - 6/2006

Diversified - A leading diversified managing health group conglomerate

with 26,000 associates nation-wide and $26bn in annual revenue.

Benefits Administration Lead

Partnered closely with members and providers to proactively identify

claims issues, conflict resolution between members and providers, cost

trends, case management patterns, and directly support Humana's high-

profile clients for critical benefits administration concerns.

Key contributions:

. Worked closely with senior Management to develop and deploy

comprehensive sales and engagement strategy to retain Hamilton County

as a high-profile client for Humana Insurance

. Proactively worked with Human Resources professionals to develop

retention programs for base level benefits administrators to reduce

turnover, retain knowledge, and maintain stable client relationships

. Performed lead delegate role for designated administration team to

work directly with client groups on issue resolution

Citigroup Incorporated, Erlanger,

KY

02/2002 - 10/2004

Citicards - The most profitable business within the Citigroup Global

Consumer Business with $19.8bn in annual revenue.

Unit Development Manager

Managed 20-25 sales associates, responsible for creating unique

motivational tools to help each employee to perform to their potential

and drive team results.

Key contributions

. Team leader specializing in delivering critical sales force

effectiveness training locate wide to develop high potential sales

force, drive market capture, and ultimately increase annual sales and

business expansion

. Developed and facilitated bi-weekly associate development sessions

to identify skill gaps and implement appropriate development plans,

monitor learning and training progress to goals, and identify

opportunities for continued improvement in overall training strategy

through development effectiveness review

Citigroup Incorporated, Erlanger,

KY

02/2002 - 10/2004

Citicards - The most profitable business within the Citigroup Global

Consumer Business with $19.8bn in annual revenue.

Sales Specialist

Trained 20-25 sales associates and developed motivational tools to

drive the sales performance and help each associate perform to his/her

potential.

Key contributions

. Led team to quarterly sales awards for two consecutive quarters

. Developed key sales training techniques that were adopted by upper

management and distributed site wide to help drive site sales

performance.

. Met with upper management weekly to troubleshoot areas of

opportunity from a sales perspective and create sales training

sessions on a individual and team level.

Other Relevant Experience

INTERNSHIP,

Orlando

09/2009 - 05/2010

Orange County Schools

Conway Elementary

Responsible for creating and facilitating curriculum for a group of 26

students.

Key contributions

. Tasked with developing curriculum that is easily modified to fit

each individual learning style and also for individuals whose second

language is English.

. Trained and certified in teaching individuals whose second

language is English. Proficient in developing curriculum that uses

special accommodations that cater to those needs.

Interests

Mentoring children from low socioeconomic backgrounds

National and International Travel

Avid soccer player and fan

Excellent References Available Upon Request

Contact this candidate