Manager Customer Service
Resume:
James Maffett
Reno, NV ***06
Cell Phone: 775-***-****
abk6b0@r.postjobfree.com
Qualifications:
• Highly competitive, disciplined, and goal oriented.
• People person; gets along and works well with everyone. Listens to the customer needs
and approaches the situation fairly.
• The ability to multi-task in order to accommodate the employees and customers.
• Able to type 100 wpm average.
Awards:
• RYLA Leadership award (2000-2001)
• Varsity Football Most inspirational award (2000-2001)
• Natural Helper (1997-2001)
• TSA Security Screener qualification – Seattle, Tacoma, WA (2003)
Education:
• Churchill County High School (Fallon, NV) graduated with diploma in 2001.
• University of Nevada, Reno (Reno, NV) graduated with bachelors of general studies in
History, Psychology, and Sociology.
Work Experience:
iModification Loan Services – Reno, NV – Vice President of Administration/Office Manager
1660 Plumas St, Suite 101
Reno NV, 89519
(June 2010-Present)
• Overseeing 30+ employees modifying home mortgages.
• Budgeting and expenditures for the headquarters office along with its branch affiliates.
• Human resource requirements for new hires, setting up emails and computers.
• Dealing directly with the CEO and COO to maintain organization throughout the company.
Brew Brothers/ Eldorado Casino – Reno, NV – Manager/Supervisor
345 North Virginia Street
Reno, NV 89501
(July 2006 – July 2010)
• Supervised over 30 employees in a heavy customer atmosphere.
• Participated in all aspects of the restaurant (hiring, training, suspensions, terminations)
• Controlled the budgeting and labor expenditures and proficient in AS400.
• Handled the nightclubs live music 7 days a week; working directly with musicians.
• Controlled the restaurant averaging 700 customers daily, and around 500-1000 customers
for the nightclub daily.
Brew Brothers/ Eldorado Casino – Reno, NV – Server
(July 2005 – July 2006)
• Fast paced environment, focused on customer service and up-selling.
MLSG Home Loans – Reno, NV – Account Representative
10615 Professional Circle
Reno, NV 89521-5831
(September 2004 – December 2004)
• Trained to review files from Loan Officers to find the best rate for the borrower.
Café Andreotti’s – Harrah’s Reno – Busser, Server, Food Runner.
219 North Center Street
Reno, NV 89501
(April 2003 – September 2004)
• Fine dining experience, total interaction with customers while promoting my own opinion
in regards to the food and wine. Organizing time to complete work requirements.
Lawlor Events Center – University of Nevada, Reno – Security.
1664 N Virginia St
Reno, NV 89503
(August 2001 – April 2003)
• Maintaining the crowd, protecting artists from their fans.
Systems Consultants – Fallon, NV – Data Entry
185 North Maine Street
Fallon, NV 89406-2902
(May 2002 – August 2002)
• Data entry of hunting licenses; completed hundreds of forms daily.
Stockman’s Casino – Fallon, NV – Busser
1560 West Williams Avenue
Fallon, NV 89406-2642
(August 1999 – June 2000)
• Working with the server and customer to complete customer satisfaction.
References:
Mike Vertucci – Director of Food and Beverage, Eldorado Casino
Thomas Borsum – Brew Brothers Supervisor, Eldorado Casino
Carl Wander – The Grill Manager, Eldorado Casino
Contact this candidate