MAMIE JONES BURCH

P O BOX *** ? CLEARWATER, FL **757?abk6a7@r.postjobfree.com?727-***-****

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Objective

I am actively seeking a position as an Administrative/Clerical

Professional, which will allow me to utilize my professional and

interpersonal skills with company rapidly growing in today's business

industry.

Qualifications

. Dependable, exceptional Clerical Support and customer service

professional proven experience; skilled in orchestrating tasks and

details to achieve project goals.

. Computer literate in Microsoft Office applications including Excel and

Dictaphone transcription and other office related machines.

. Exceptional interpersonal skills that contribute to a friendly and

efficient working environment for clients and staff.

Experience

apple One Personnel Services, Clearwater, FL July

2008-October 2009

Customer Service Representative

. Conferred with customers via telephone, provided information about

products and services, cancelled accounts or to obtain details of

complaints.

Coordinated Childcare of Pinellas, Inc., Pinellas Park, FL

June 2002-October 2007

Program Support Specialist

. Verification of client data for child care eligibility purposes

. Explanation of childcare choices, rules, regulations, rights and

responsibilities to customers

. Initiates and maintains office procedures to enroll, modify, re-

determine, transfer or terminate child care scholarships

. Handled customer requests, complaints and routes as appropriate

Pinellas County Government/BCC, Clearwater, FL

June 1999-February 2002

Office Assistant

. Performed routine clerical support/customer service to the general

public, employees, via telephone, faxes, memorandums, correspondence and

e-mail. Also to include data entry and retrieval, computer drafts

business correspondences, reports, documents, memorandums and filing.

Additional Experiences

Administrative Assistant/ Customer Service

. 10 years experience as an Administrative Support and Customer Service

Professional working in private industries and state and local government

agencies. Experienced in Preparation of Requisitions, Purchase Orders,

Departmental inventory and Payroll entry, data entry, typing business

correspondences, reports, memorandums and filing.

EDUCATION

St. Petersburg Jr. College, Clearwater, FL Edward

Waters College, Jacksonville, FL

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