Customer Service Sales

**** ********* **** ***** ***-

***-****

Augusta, GA 30906 E-mail

*********@*****.***

Melanie R Anderson

Work experience

**/**-**/** ****** General 3618 Wrightsboro Road Augusta, GA 706-736-

7556

Assistant Store Manager

. Merchandising, Stocking shelves

. Scheduling Store employees, closing weekly payroll

. Cashiering, over seeing cashier operations, training cashiers

. Inventory management, cycle counts, ordering

. Customer Service, answering phone calls

. Maintaining a clean and safe store

. General Store operations

. Opening and Closing store

. Daily Deposits, etc.

01/09-08/09 Augusta 911 911 4Th Street Augusta, GA 706-***-****

911 Dispatcher

. Answering and Dispatching 911 calls.

. Assisting Emergency callers, transferring emergency calls to the

appropriate places.

. Assisting Deputies

. Carefully monitoring all deputies

. Correctly identifying emergency calls

. Emergency Dispatch Diplomas in Police, Medical, and fire.

. Emergency Initial Response Diploma in HAZMAT.

04/04-01/09 Lowe's 3214 Peach Orchard Road Augusta, GA 706-***-****

Administrative/ Customer Service Department Manager

. Processing Weekly Payroll, creating weekly store schedules.

. Time and Attendance thru Campbell and People Soft Programs

. Daily Deposits, Auditing daily paperwork including (Delivery Drivers

Logs, cash over/short reports, tax exempt accounts, credit accounts,

daily paperwork, tills, etc.)

. Managing front-end associates including (cashiers, loaders, cash office

clerks, etc.)

. Cashier, Returns, Customer Service, Telephone Operator.

. Telemartking, Sales, Merchandising, Inventory Control, price audits.

. Checking in and out daily deliveries, receiving.

. Assisting the HR dept

. Training new and old associates.

. Handling and Resolving Customer Complaints

. Installed Sales, Commercial Sales, and Special Order Sales.

. Training in the following departments (Flooring, Appliances, Home

D cor, Plumbing, Electrical, Lumber, Millwork, Hardware, Tools, inside

and Outside Lawn and Garden and Cabinets.

. Budgeting store sales and managing add on sales.

. ETC

Education

. Hephzibah High School

. Augusta Technical College (GED)

. Georgia Military College (ASGS)

. Lowe's (Completion of EMTP)

. Augusta 911 (Diplomas in Emergency Response for Police, Medical and

Fire. Diploma in Initial HAZMAT Response)

. Augusta Technical College (CPR/ALS Certified)

References

. Brandon Johns 706-***-****

. Lance Pinson 706-***-****

. Tamika Smith 706-***-****

Volunteer Experience

. Serving Dinners for the Shriners Club. All proceeds went to the

Shriners Hospital.

. Habitat for Humanity (World Changers Event)

. Phinizy Swamp

. Golden Harvest For Bank

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