Sales Customer Service

Nicole Gragson

**** ****** ***

Columbus, Oh ****1

CELL: 614-***-****

E-Mail: ********@*****.***

OBJECTIVE:

Seeking a position with a growing organization where I can make a positive impact with your

company and experience long-term career growth.

EDUCATION:

The Ohio State University, Columbus, OH

Bachelors Degree Communication, 2007

KEY SKILLS

Presentations to Large Audiences Excellent Organizational Skills

Outstanding Communication Skills Efficient managing of multiple projects, duties and

tasks

Strong Computer Skills Follow written and/or oral instructions.

EXPERIENCE:

10/2008-Present Nordstrom Columbus, Ohio

Sales Associate

- Provide customers with the highest level of customer service

- Customer follow up contact and consultation

- Build relationships with customers to secure future business

05/2008- Petland Columbus, Ohio

09/2008

General Manager

- Manage day to day operations of a 6,000 sq. foot retail store

- Responsible for the supervision of twenty employees: train, schedule,

evaluate performance, hire, and develop

- Worked closely with Petland Inc. head quarters to reach corporate goals

- Conducted in store training sessions on sales techniques

08/2003- Petland Columbus, Ohio

08/2006

Pet Counselor

- Achieved monthly sales goals set by management

- Provided punctual and polite service to customers by answering

inquiries, researching sales opportunities, and efficiently addressing

customers needs

- Creating bonds between exotic animals and pet owners

- Received both sales training and pet industry training

- Trained new sales associates on company policies, procedures and

effective sales techniques

08/2000- The Ohio High School Athletic Association Columbus, Ohio

08/2003 Media Intern

- Worked directly with the media's coverage of Ohio high schools sports

- Wrote weekly news releases covering major events in high school sports

- Created relationships with members of the media throughout Ohio

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