Customer Service High School

**** ******** **. *** ****** Ohio ***** ((***)-***-

1008(***************@*****.***

Chantella Watson

Work Experience

*/****-******* ******** *** Columbus Ohio

Appeals Specialist

Analyze all lines of appeals and reconsiderations by reviewing

corporate medical Medicare policies, contracts provisions and or

legislative requirements, research claim histories for deferrals,

rejects, denials and benefit issues, prepares communication to

providers acknowledging receipt of the request and final

determinations, maintains accurate online tracking of cases and meets

standards in a timely fashion, and prepares analysis/ appropriate

documentation to the Level II committee.

8/2005-11/2007 Mid-America Dialysis Columbus Ohio

Receptionist /Unit clerk/ Dialysis Technician

Answering multiple phone lines, patient chart maintenance, clinic

billing, transporting labs, order inventory, taking patient's vitals,

administering patient medications, and changing patient's catheter

dressings, monitoring the patients treatment session and making sure

the blood is clotting correctly

2/2003-8/2005 OSI Westerville Ohio

Call Center Representative

Collections on delinquent UPS accounts, answering inbound and making

outbound customer service and collections calls, configuring large

balance accounts.

Education

1998-2002 Northland High School- HS Diploma Columbus Ohio

2007 Columbus, OH Columbus Ohio

Mid-America Dialysis Tech Training

School

References- Available upon request

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