Customer Service Quality Assurance

Douglas Joe Brown

Phone: ***- ***-**** ~ Email: *********@*****.***

E D U C A T I O N

Platt College, AS Information Technology

Ontario, CA GPA 3.85

Riverside Community College Programming Using C++, &

MS Office 2000

Moreno Valley / Riverside, CA GPA 3.75

C H A R A C T E R

Responsible, Punctual, Organized, Patient, Detail Oriented, Hard-

working, Problem Solver, Honest, Healthy, Strong, Resourceful,

Cheerful, Dedicated, Reliable, Goal-Oriented, Flexible

Q U A L I F I C A T I O N S

Computer literate (98/ME/XP/VISTA/NT/2000/2003 Server), repair &

upgrade computers, familiar with 10 key, very well organized and able

to meet deadlines, fast learner, self-motivated and confident in

making independent decisions, supervised seven member staff, excellent

trainer; patient and effective when working with a wide range of

personalities, superb customer service relationship, team player, and

currently has security clearance.

W O R K H I S T O R Y

U.S. Navy Reserve

Mar 2000 - Present

Ships Serviceman 2nd Class

. Works with the Unit with all IT needs for support and training.

. Troubleshoots computers and printers issues

. Supervised team in shipping/receiving, inventory, and forklift

use.

. Completed the relocation and inventory of warehouse materials

for Project Handclasp providing much needed humanitarian aid.

. Received and sorted packages over 2,000 line items in the

duration of the 2 week Annual Training.

. Assisted in the preparation of DRMO office equipment in the

amount of $150,000.

General Electric, Commerce, CA; Morrill, NE

Jan 2006 - Feb 2009

Materials Specialist

. Responsible for auditing and inventory control

. Data entry in Oracle, Excel, and eservices

. Received/Shipped parts throughout the GE Rail nationwide

. Interface with customer to accurately get the part they need

. Forklift certified

. Troubleshoot computer problems within company

. Enter new employees into system and train them

Red Alert Special Couriers, Corona, CA

Feb 2005 - Jan 2006

Messenger

. Planned routes between clients for fast delivery

. Kept detailed records of miles and gas for business

. Sorted packages

. Troubleshoot computer issues within company

ISD Corporation, Corona, CA

Sep 2002 - Aug 2004

Quality Assurance Tester

. Installed computers and printers to network

. Assisted in troubleshooting computer issues within company

. Manually tested software fixes on UNIX, Windows NT/2000, and Web

based applications.

. Created test plans for use in testing client/server Visual

Basic and Web based applications.

. Ran tests to ensure incorporated software changes did not

adversely affect overall system operation

. Wrote test scripts for new software programs

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