Sales Customer Service

**** ***** ****

Elizabeth, PA ***** 412-***-***** (home)

********@*******.*** Robert Murphy

Objective To obtain a responsible and challenging position

capitalizing on my talents and expertise in Sales,

Management, Production and Manufacturing.

Experience 2009 - 2010 Big's Sanitation Belle Vernon, PA

General Operations and Sales Manager

Provide quotes to customers and negotiate contracts

with customers and municipalities to provide

garbage service.

Excelled in a leadership role and consistently

applied highly effective critical thinking,

conflict resolution, and time management skills.

Increased sales and doubled the current customer

base in 1 year.

Oversee the maintenance and repair of a fleet of

sanitation trucks.

Payroll, routing, customer service.

2008-2009 Vista Metals McKeesport, PA

Inside Sales Engineer

Quoted prices for tungsten carbide parts to

customers based on their blueprints and

specifications.

Handled customer complaints.

Tracked shipping for customers to ensure timely

delivery and provide updates to customers.

Entered orders using Syteline.

1988-2008 Kennametal Corporation Carbidie Plant

Irwin, PA

Machinist

Manufactured tungsten carbide parts based on the

blueprints provided by the customer.

Performed operation sequences and utilized

precision measuring instruments in a fast-paced,

results oriented environment.

Served as a technical liaison and lead throughout

the set-up, implementation, and on-going analysis

of company's manufacturing equipment.

Facilitated and administered Lean Manufacturing

projects that involved work cell design and pilot

programs.

Created and implemented numerous production methods

that enhanced operations, employee morale, and

provided for considerable project cost containment.

Recipient of Governors Award for Labor-Management

Cooperation in 2001

1989 - 1992, 1998 - 2008 United Steelworkers of

American

Grievance Officer

1985-1988 Vista Metals McKeesport, PA

Machinist

1984-1985 Total Systems Technology

Pleasant Hills, PA

Sales & Service

Education 2006 University of Phoenix Monroeville, PA

B.S. in Business Management.

1985-1986 Community College of Allegheny County

Pittsburgh, PA

General Studies

1982-1983, 1986-1987 California University

California, PA

Industrial Management Courses

Computer Skills Microsoft Word, PowerPoint, Excel, Outlook Express,

SAP, Syteline

Summary of

Qualifications A multi-taker and quick learner. Easily adapt to

new situations with minimal training.

Self-motivated and results-driven with a unique

blend of technical and management skills and proven

record of performance in sales, production, and

manufacturing environments. Highly experienced in

developing and implementing plans and programs

relative to project cost containment, process and

continuous improvement. Well developed critical

thinking, conflict resolution, problem solving, and

time management skills. Team player who can

effectively manage projects while meeting corporate

and client demands. Work well with upper

management, staff from all levels of operation,

union and non-union work groups. Successfully

balanced full time employment while maintaining

academic excellence in higher education. Equipped

with the management skills and business know-how

required to make an immediate and positive

contribution at a growth-oriented company.

References and additional information will be provided

upon request

Contact this candidate