Customer Service Accounts Payable
Resume:
Michael D. Logan II
***** ***** ******** ****, ********* 107
Olathe, KS 66062
abk5zx@r.postjobfree.com
Job Objective
To obtain a gratifying and challenging position in an office support or office management capacity with an
organization where I can have a career for many years to come.
Work Experience
ARMA International (The Association of Records Managers and Administrators) Lenexa, KS
Member Services Representative 8/2006-5/2009
• Processed all membership dues and balanced daily financial batches from wire transfers, credit
cards, and checks including refunds, credits, and accounts payable/receivable
• Wrote the departmental training manual to set customer service standards and implement best
practices
• Reconciled membership discrepancies between database and website to ensure data integrity for
customer records
• Processed new membership applications, scheduled training, and web seminars
• Generated invoices for membership renewals and reconciled billing on a bi-weekly and monthly basis
• Monitored and analyzed trends among membership base of 11,500 members
• Designed new ways to track trends among members and companies who had members with the
organization which helped retain and attract new members
• Performed tasks using industry specific software such as CRM ( Customer Relationship
Management), SharePoint, and NetFORUM
• Collected past due membership accounts
• Provided general and technical customer support like password resets and issue research/resolution
• Supported staff, senior managers, and executives in an administrative capacity as well as, creating
writing and editing correspondence
• Greeted visitors with professionalism
• Arranged courier and vendor services
• Managed multiple projects at various stages of development
• Scheduled meetings with department heads using Microsoft Outlook
• Maintained master phone lists
• Answered and routed calls via multi-line phone system to appropriate individuals
• Implemented new customer service standards for staff and was the voice of the organization to the
members
• Trained other employees for positions in the Member Services department
West Coast Life (formerly Empire General Life Assurance) Overland Park, KS
Imaging Assistant 11/2001-3/2006
• Organized and correlated files received for scanning
• Supported client inquiries by telephone, email, and in person
• Used industry specific scanning software and prepared appropriate files for secure destruction
• Prepared, scanned, and entered files into a permanent database
• Adhered to federal privacy regulations regarding client files
Michael D. Logan II
Mail Room Assistant 11/2001-5/2003
• Managed all incoming and outgoing mail including FedEx and UPS shipments
• Planned and implemented the budget for supplies on a monthly, quarterly, and yearly basis
• Monitored trends of usage of office supplies to manage inventory, including all ordering of supplies
• Ordered and purchased supplies for the company and clients
• Performed accounts receivable and payable duties
• Sorted and picked up mail for the entire Kansas City office
• Scheduled meetings and arranged travel for executives
• Scheduled and coordinated meetings with outside vendors
• Processed accounts receivable/payable paperwork for Mail Room department
• Answered and routed calls via multi-line phone system to appropriate individuals
• Trained other employees Mail Room department
Skills
• 15+ years of customer service experience
• 8+ years of administrative support experience
• 8+ years data entry and accounting experience with Microsoft Word and Excel
• 5+ years accounts payable/receivable
• Proficient in Microsoft Office Suite 2007, Microsoft Access, and Outlook
• Proficient in NetFORUM, CRM, Peachtree, SharePoint, Windows XP, Windows Vista, and Adobe
Reader
• Proficient typist at 60 WPM
• Drafted and developed customer correspondence letters, training manuals for West Coast Life
(formerly Empire General Life Assurance) and ARMA International
• Ability to multi-task and prioritize
Education
University of Missouri-Kansas City Kansas City, MO
• Bachelor of Arts Degree-Liberal Arts 7/2005
• History and Political Science concentration
Periods of Unemployment:
• I left Empire General on March 31st 2006 and began my employment at a new mortgage company on
April 3rd, 2006. On the fourth day, April 6 th, I was notified by the owner that the start-up costs were too
high so myself, and one other person were let go. I was subsequently unemployed until I started work
at ARMA on August 3, 2006.
• I was laid off from ARMA in a cost-cutting move on May 5th, 2009.
References available upon request
Contact this candidate