Customer Service Management
Resume:
Melita Barela
Albuquerque NM 87121
******.******@***************.***
Objective:
I am seeking a position that will allow me to grow into a career.
Education:
University of New Mexico Albuquerque, NM
Anderson School of Management
Bachelor of business Administration: Graduation May 2007
GPA 3.2/4.0
Recipient of the Albuquerque, NM GE Electric Scholarship (2002-2004)
Recipient of the Albuquerque, NM Lottery Scholarship (2002-2007)
Dean’s List (2002-2007)
Strayer University Albuquerque, NM
currently working to achieve Masters of Business Administration
Relevant Coursework:
Marketing Management, Buyer Behavior, Human Resource, Business Management, Strategic Management, International
Marketing Management, Computer-Based Info Systems
Work Experience:
March 2008-Present Verizon Wireless Albuquerque, NM
Customer Service Rep
Responsible for completing customer satisfaction through multiple account transactions.
Every day I make independent decisions as to the course of action needed to solve my
customer’s situation. I have maintained an overall PA rating of performing or leading
throughout my employment.
Jan 2008-March2008 CitiFinancial Albuquerque, NM
Collector
Responsible for handling delinquent accounts through outbound calls. There were quality
and different quotas that needed to be met at the end of each month and I was always ranked
a top performer. I also had to take escalated calls and handle multiple issues at once.
March 2006-Sept 2007 Library Bar & Grill Albuquerque, NM
Bartender/Server
Responsible for balancing the cash register and handling proper
set-up and checkout procedures. Worked with other staff to train new employees and
servers. Communicate with bar-backs throughout the shift to ensure items are available.
responsible for completing and organizing promotional events.
March 2004-Feb 2006 Rio Grande Credit Union Albuquerque, NM
Member Service Representative
Responsible for balancing a cash drawer and preparing teller check deposits.
Work with multiple account transactions, including account and check
fraud. Work to complete sales incentives and other awards/bonuses.
Feb 2003-Feb 2004 Restaurants of America Albuquerque, NM
Server
Worked with a team of employees to compete customer satisfaction.
Responsible for managing promotional shifts and projects. In team rotation
For head waitress position.
Additional Information: Proficient in MS Word. Knowledgeable user of Excel and PowerPoint. Strong ability to communicate
both verbally and in written format. Intermediate in both written and spoken forms of Spanish.
Contact this candidate