Customer Service Sales

Kelly L. Smith

**** **** ********* **.

Reno, Nevada 89521

775-***-**** (home)

775-***-**** (cell)

CAREER OBJECTIVE:

Highly energetic Career Counselor seeks full-time position as a

Human Resources Representative.

SUMMARY OF QUALIFICATIONS:

* Exceptional communication skills. Self-starter with strong initiative.

Creative and analytical thinking abilities. Positive and enthusiastic.

Dedicated work ethic.

* Possess active listening and communication techniques used to

establish rapport and trust with customers in order to discuss and

advise them on sensitive personal attributes, attitudes or behaviors

which may present obstacles to employment.

* Possess working knowledge of Federal and State equal employment

opportunity laws and regulations; familiar with computer programs used

to assess job seeking customers' interests, skills, and aptitudes;

understand labor market information.

* Understand local prevailing wage information and minimum wage laws;

occupational requirements and current labor conditions.

* Good ability to assess job seeking customers' education, training and

work history to provide vocational guidance and identify steps

required to achieve occupational goals.

* Able to manage a case load of customers; apply program regulations,

policies and procedures to identify Applicant's eligibility for

employment; able to monitor applicant progress through training and

ensure compliance with contract and program provisions.

* Familiar with unemployment insurance benefit job search requirements

through REA processing.

* Capable of initiating independent action and of making responsible

management decisions while maintaining company standards and

upholding company policies.

PROFESSIONAL EXPERIENCE:

6/09 - Present STATE OF NEVADA - Dept. of Employment Training &

Rehabilitation- Reno, Nevada

Workforce Services Representative I - (Intermittent Temporary Employment)

. Provide a broad range of services in accordance with the Workforce

Investment Act; assist job seeking customers and business customers

seeking qualified applicants; and provide priority employment services

to eligible veterans and disabled veterans as defined by the

Department of Labor.

. Interview customers to elicit information regarding education,

training, work experience, and occupational goals or interests; assist

customers in registering for services; search current job listings and

screen job seeking customers to ensure education and experience meet

job order specifications; contact businesses on behalf of job seekers;

refer qualified customers to businesses and verify referral results;

provide information and referrals to programs available in the

community; identify customers who are eligible for assistance offered

through the Trade Readjustment Act, Career Enhancement Program, or

veterans services; gather required information and make appropriate

referrals to community-based services, partner services, or other

federal programs.

. Assist customers to use the resource center's automated equipment to

search for employment on the Internet, access career/employer

statistics and information, utilize the interest and skills assessment

and training software, and prepare resumes and cover letters; provide

explanations understandable to the customer regarding procedures and

resource center usage.

. Advise job seeker on results of self-assessment tests and career

direction options; suggest training and other resources to assist in

career pursuit; edit and proof resumes; identify obstacles to

employment and coach job seeking customers regarding the application

process, job interviews, and other job search skills.

. Conduct individual or group orientation sessions to inform customers

of programs and services available; answer inquiries from the public

and employers regarding workforce investment services and programs.

. Perform related recruiting duties as assigned, currently performing

REA audits.

8/07 - 12/08 HIDDEN VALLEY COUNTRY CLUB - Reno, Nevada

Executive Assistant/ Membership Sales Director -

. Responsible for performing all administrative tasks assigned,

including HR duties.

. Produced a wide variety or reports and presentations.

. Facilitate all Event Planning Meetings and execute the Sales and

Marketing campaigns associated with events along with managing the

yearly event calendar.

. Manage on-site event details, and produce marketing materials and

sales brochures.

. Sold new Memberships, recruited prospects, and maintained member

retention.

. Performed new member group orientations and conducted facility

tours.

. Coordinated Domestic and International Travel for staff.

. Attend Board Meetings, record minutes, prepare for final draft and

distribute.

1/06 TO 06/2009 KLAS EVENTS - Reno, Nevada

Owner/Marketing Consultant -

. Provide marketing consultation and product presentations to clients

interested in advertising products.

. Research and sell promotional products to my clients based on their

advertising specialty item needs.

. Responsible for sales, marketing, bookkeeping, and all other

administrative duties in managing a small business.

. Attended regional and national industry shows.

6/03 TO 9/05 GES EXPOSITION SERVICES - Reno, Denver, Salt Lake City

Region

Exhibitor Services Manager -

. Responsible for Managing the Customer Service Teams servicing

tradeshows in Reno, Denver and Salt Lake City as well as managing

the Kit Administrator responsible for producing Exhibitor Service

Kits.

. Duties included hiring, training and motivating team to success of

company goals and objectives. Prepare new hire packets, order

employee uniforms and name badges.

. Supervise and evaluate the performance of assigned staff; assign and

review work.

. Recommend and compile documentation for disciplinary action; monitor

production to ensure the department's goals are met and compliance

with regulations and policy; resolve complaints and answer inquiries

from customers and the public.

. Conduct individual or group orientation sessions to inform new

employees of company policies, procedures and programs and services

available.

. Produced yearly performance reviews for staff.

. Scheduled staff for show site customer service support.

. Performed customer care functions, including handling all exhibitor

inquiries and follow-up with internal and external customers.

. Assisted customers with completion of necessary forms.

. Produced monthly financial reports, collect on aging report;

processed credit memos and customer refunds.

. Developed and executed sales and service plans to increase show

productivity.

. Succeeded in fast-paced environment. Lead small cities in 100%

Collections. Received Collection Efficiency Awards. Attended GES

University and successfully completed management courses.

11/02 TO 5/03 INTERNATIONAL SERVICES - Reno, Nevada (P/T - Commission

Only)

Marketing Consultant / Sales Representative -

. Responsible for Promotional Product Sales and Marketing Consultation

. Duties included new business development, relationship building and

maintaining existing customer base via leads and cold calling.

Serviced accounts and closed sale of goods.

. Daily duties included scheduling sales appointments, and conduct on

site marketing consultation to clients. Write up orders, precise

file management, and contact database management. Follow up and

follow thru on all orders placed with suppliers, proof marketing

materials for accuracy and troubleshoot customer complaints or

concerns.

8/00 TO 10/02 CASTELLI DIARIES USA - Sparks, Nevada (Laid off -

Company Sold)

Sales Manager -

. Responsible for managing outside sales staff. Provided sales and

marketing tools to sales reps; managed marketing efforts in creating

company sales flyers and promotions for clients; review and approve

expense reports. Compile and distribute sales reports.

Troubleshoot customer complaints and questions. Prepare and monitor

staff time off requests. Travel to various sales events and

tradeshows.

Tradeshow Director -

. Effectively produced and managed all aspects of tradeshow

participation in National, Regional and End-User shows. Prepared

yearly show budgets; managed contract negotiations with industry

associations and service contractors. Coordinated staff travel

arrangements. Managed the production of tradeshow exhibit

materials; provide on-site management at all shows. Setup/Tear down

booth and merchandised product. Briefed staff on booth layout,

marketing promotions and sales objectives; coordinated booth

shipping logistics. Monitored all show expenses and submitted

payment information to accounting for processing.

Customer Service Manager -

. Managed the daily operations of the customer service department

including customer service representatives, graphic artists, order

entry clerks, and file clerks. Recruited, hired and trained new

employees; prepared new hire packets.

. Tracked orders; troubleshoot customer complaints, concerns and

questions. Monitored product inventory and order entry reports.

. Evaluate and process documents prepared by others to ensure company

compliance; identify discrepancies, resolve problems and provide

guidance to local office staff; authorize and approve documents

within assigned parameters; compile and summarize program

information related to program budget, clientele and operations for

inclusion in management or federal reports; assist vendors by

researching requested information and resolving problems or

complaints.

. Worked closely with General Manager, Operations Manager, Sales Reps

and Customer Service Reps to ensure customer satisfaction on all

orders.

7/99 TO 7/00 OFFICE TEAM - Reno, Nevada

Staffing Manager -

. Interview customers to elicit information regarding education,

training, work experience, and occupational goals or interests;

assist customers in registering for services; search current job

listings and screen job seeking customers to ensure education and

experience meet job order specifications

. Contact businesses on behalf of job seekers; refer qualified

customers to businesses and verify referral results.

. Provide information and referrals to programs available in the

community; identify customers who are eligible for assistance

offered through the Trade Readjustment Act or veterans services;

gather required information and make appropriate referrals to

community-based services, partner services, or other federal

programs.

. Responsible for candidate recruitment; conduct interviews, execute

skills testing, conduct reference checks and background checks;

provide job placement; manage candidate retention activities, inform

applicants of all state and federal labor market information.

. Advise job seeker on results of self-assessment tests and career

direction options; suggest training and other resources to assist in

career pursuit; edit and proof resumes; identify obstacles to

employment and coach job seeking customers regarding the application

process, job interviews, and other job search skills.

. Sales responsibilities; target prospective clients, schedule client

visits, produce and conducted job market presentations, secure new

job orders, new business development, service existing accounts,

place follow up calls to employers, negotiate rates of pay; place ad

calls, maintain contact database and perform file management.

Attended industry tradeshows, provided Customer Service to

candidates and target companies.

EDUCATION:

Sacramento City College - Business Administration, Communications.

Clayton University Correspondence School - Business Administration.

Member - Toastmasters, Washoe Zephyr Chapter, VP of Public Relations

US Navy - Honorable Discharge

** Prior to 1999, I worked in Vienna, Austria at the United Nations

International Atomic Energy Agency as a Program Coordinator and acquired

the skills and abilities to work with persons of diverse cultures.

Contact this candidate