Administrative Assistant Software
Resume:
Michael Hansbrough
Toledo, OH. 43611
***********@*****.***
Objective
Fast-pace learner, self-starter, Gulf War Veteran seeking full-time employment as an IT Help Desk
Support Tech that will provide me with an opportunity to use my educational skills, background, and ability for the
advancement of the company.
Summary of Qualifications
• Built and installed computer systems (hardware & software), printers, LAN/WAN, wireless.
• Performed a daily sweep of open support tickets and created and maintained end user support documentation.
• Performed Lotus Notes installation and client 6 configuration/policy and template configurations.
• Team Leader for individual technology projects for IBM, ProMedica Health System Credit Union, Best Buy, Big
Lots, Marshall Fields and TCF Banks stores consisting of hardware replacement, redeployment and software
upgrades.
IT Work Experience
Pomeroy IT – Owens Illinois Perrysburg, OH 11/2007 – 07/2009
Help Desk Analyst – Level 2 (Contract Position)
Responsible for troubleshooting computer hardware and software applications and tracking open trouble tickets in call
tracking software. Gather voicemail and e-mails to initiate Incidents within support center ticket tracking program.
Answer Multi phone lines. Support on-going problem resolution, hardware and software installation/upgrades, for
desktop and laptops systems and printers. This includes installation of network adapters and support of hardware
connections. Perform basic administration tasks.
BEF, Corporation Allentown, PA 7/2004 - 5/2005
Field Service Technician (Contract Position)
Responsible for the install and de-install of Walgreen’s One Hour Photo Machines. Train the photo personnel on the
daily operation of the machine.
Veterans Educational Opportunities Program Detroit, MI 9/2003-3/2004
Computer Technician (College Work-Study Program)
Responsible for installation and setup of the computer lab (Hardware & Software), updating, loading programs,
peripherals, and keeping staff computers up to date. Works with IT Specialists, functional analysts and to develop and
implement IT plans that will permit VEOP to meet its IT goals and objectives.
Work Experience
Toledo, OH 07/2006 – 09/2007
Ohio Module Manufacturing Co.
Assembly Production
• Responsible for installing the axle, chassis, fuel tank, wiring the harness, and other miscellaneous parts for the
underbody of the frame on select Chrysler automobile models
• General assembly line work in a union environment.
Toledo, OH 04/2006 - 07/2006
Pepsi Beverage Company
Warehouse General Laborer (Seasonal Work)
• Drove a forklift and used a pallet jack for loading trucks
• Built pallets of product per customer orders
• Wrapped product in cellophane
Pinnacle Technology Group Toledo, OH 10/2005 – 03/2006
Shipping and Receiving Manager
• Shipping/receiving and project management experience.
• Pick/Pack/Ship outgoing repairs, sales, and materials, and prepared documents through UPS World Ship.
• Provide spreadsheet with status of all shipping and receiving activity to management team.
Military Experience
United States Army Nov 1991 – Nov 1994
Honorable Discharge
Army Reserve Administrative Assistant Dec 1994 – Sept 1999
• Weapons certification, security measures awareness
• Maintenance and repairs of equipment
• Supply and requisitions management
• Military Honors
• Received awards and medals for outstanding performance and excellence
Education and Professional Training
Integrated Information Services, Inc. Troy, MI
A+ Certification
July 2003
National Institute of Technology, Southfield, MI
Electronics & Computer Technology
Presidents List (Three Quarters), Deans List (Three Quarters).
March 1999 - October 2000
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