Customer Service Manager
Resume:
Karen Langlois
Mobile Phone: 940-***-****
E-mail: *************@*******.***
WORK EXPERIENCE
Lifeguard/Swimming Instructor/Receptionist
May 2009 – June 2010
Balfour Beatty Communities Altus AFB, OK
Real Estate/Property Management
Supervised swimming pool. Maintained facility chemicals and pool chemistry. Answered
phones and transferred calls accordingly. Assisted residents. Maintained office area.
Completed filing and small office tasks. Managed scheduling.
CPR, AED, First Aid, Typing, Filing, Customer Service
Personal Trainer
August 2008 - January 2009
Oklahoma State University Colvin Center Stillwater, OK
Healthcare Services
Designed fitness plans. Supervised clients. Demonstrated proper exercise technique.
Instructed client participation. Consulted and encouraged clients. Performed fitness
assessments.
Exercise knowledge, Fitness assessment, CPR, blood pressure reading
Lifeguard/Swimming Instructor
May 2007 - September 2008
US Government Altus AFB, OK
Sports and Physical Recreation
Supervised pool area. Performed first aid. Logged daily pool conditions. Maintained
facilities. Performed office tasks. Organized paperwork. Performed inventory. Assisted
management of outdoor lots.
CPR, First Aid, AED, General Office Skills
EDUCATION
Bachelors Degree, Nutritional Sciences-In progress
August 2009-May 2011
University of Oklahoma Health Science Center Oklahoma City, OK
Associate Degree, Biology
January 2009 - May 2009
Western Oklahoma State College Altus, OK
Associate Degree, Liberal Arts
August 2005 - May 2007
Western Oklahoma State College Altus, OK
CERTIFICATION
Group Fitness Instructor
January 2009
National Exercise Trainer’s Association
Personal Trainer
August 2008
National Exercise Trainer's Association
First Aid
March 2007
American Red Cross
AED for the Professional Rescuer
May 2009
American Red Cross
CPR for the Professional Rescuer
May 2009
American Red Cross
CPR for the Healthcare Provider
July 2009
American Red Cross
Lifeguard Training
March 2007
American Red Cross
Water Safety Instructor
August 2009
American Red Cross
Fundamentals of Instructor Training
August 2009
American Red Cross
HONORS & AWARDS
Sooner Heritage Scholarship Recipient
University of Oklahoma
Fall 2010
President’s Honor Roll
University of Oklahoma
Spring 2010
Dean’s Honor Roll
University of Oklahoma Health Sciences Center
Spring 2010
President’s Honor Roll
University of Oklahoma
Fall 2009
Dean’s Honor Roll
University of Oklahoma Health Sciences Center
Fall 2009
OSU Scholarship of Distinguished Transfer Student Recipient
Oklahoma State University
January 2008
Who's Who Among Junior College Students
Western Oklahoma State College
May 2007
Certificate of Distinction
Altus High School
May 2005
LEADERSHIP POSITIONS
Student Dietetic Association
Secretary
December 2009-Current
Western Oklahoma State College Cheerleading Squad
Vice President/Spokesperson
September 2005-May 2007
Fellowship of Christian Athletes
Member
September 2005-May 2007
REFERENCES
Earl Johnson
Community Manager of Balfour Beatty Communities
Current Supervisor
********@******.***
Acquainted for 1year
Tim Case
Outdoor Recreation Supervisor of Lajes Air Force Base
Former Supervisor
*******.****@*****.**.***
Acquainted for 3 years
Marla Duffy
Secretary to District Attorney, District #3 Oklahoma
Personal Mentor
Acquainted for 4 years
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