Customer Service Data Entry

Charles McCardell I I I

***** *** ***** ****

Moreno Valley, CA 92553

Home 951-***-**** Cell 951-***-****

Email abk5u9@r.postjobfree.com

OBJECT IVE:

Seeking a position in an office environment, where there is a need for a variety of office

management tasks including – computer knowledge, organizational abilities, business

i ntelligence and database program use.

EDUCAT ION:

1996-1999 Valley View High School Diploma

2002-2002 Riverside Community College 30 units completed

SKILLS:

Effective in research and internet skills, type 60 wpm, 9000 keystrokes PM, 10-Key and

excellent customer service skills. Experience with multi-phone line usage, call t ransfer ring

and appointment scheduling along with face to face contact with the public. Proficient in

M icrosoft: Publisher, Word, Excel, PowerPoint, Outlook, Novell Group Wise, PeopleSoft, CIV

P rogram, and Chameleon. Efficient in filing, mail processing, and excellent usage of

s tandard office and advance office equipment; typewri ters, calculators, fax machines, shred

machines, folding machines, electric staplers, laminating machines, and photo/color copy

machines. Efficient with cash-handling, checks and balances, FTR (Financial Transaction

Reports), Mail merge, and working for Commissioners and Chief DVM’s throughout

R iverside County. I am also effective in following wri t ten and oral inst ructions.

E MPLOYMENT H ISTORY:

9/08 to 8/10 Office Assistant I I-Riverside County Department of Animal Services

(Veterinary Staff)

My daily duties included answering phones, typing 45 wpm, checks and balances, cash-

handling, data entry, distribution of mail and was responsible for processing dog license

applications for constituents throughout all designated areas of Riverside County. I

p rovided the general public with basic information about the shelter, programs developed to

help with pet population as well as up and coming Animal Services Events. I also provided

i nformation and helped enforce some of our rules, regulations, and ordinances ensuring

t hat all pet owners in the Riverside County are being responsible and compliant. I logged

i n incoming third party checks (and mailed them back) payable to the Department of

A nimal Services and/or the City of Riverside with access software keeping records of all

constituents who need to resubmit payment with their proper information attached. I also

worked directly with our Chief Veterinary DVM MVPH MGP.

9/07 to 9/08 Office Assistant I I-Riverside County Department of Animal Services (Shelter

F ront Counter)

My daily functions at the shelter front counter were to answer phones, type 45 wpm, checks

and balances, cash handling, data entry, mail distribution, provide information about the

d ifferent areas of the shelter, and physically direct customers to their desired areas of the

facility. I sold dog licenses, processed new adoption forms, euthanization requests, owner

surrenders, owner turn-ins, and incoming mail. I assisted customers with their legal and

i llegal matters involving their animals by reviewing and processing their citations and

occasionally consulting the t icked issuing officers for assistance.

9/07 to 9/08 Office Assistant I I-Riverside County Department of Animal Services (Spay and

Neuter Clinic)

My daily functions at the front counter of the Spay and Neuter Clinic were to answer

p hones, typing 45 wpm, checks and balances, cash handling, data entry and appointment

scheduling for constituents wanting their dogs or cats sterilized. For customers who had

adopted animals from the shelter, I provided them with their individual animal’s current

and previous health information. I sold microchips, medication, dog licenses, and

occasionally assisted in the distribution of vaccines during our shot clinic.

4/07 to 9/07 Custodian-County of Riverside Facilities Management

My duties included maintaining public buildings by sweeping, mopping, scrubbing, and

vacuuming. I scrubbed, stripped, washed, waxed and polished f loors using heavy industrial

powered buffers and scrubbers. I maintained a clean orderly working environment along

w ith ground maintenance and moving furniture.

8/06 to 4/07 Office Assistant I I-Temporary Assignment Program

(2/07 to 4/07) Community Action Partnership of Riverside County (Clerical)

My daily functions were to answer phones, sort and distribute incoming mail, typing 45

w pm, filing and data entry. I also helped increase office assignment productivity by

electronically filing payments received via accounting branch. Provided basic information

about departmental and program services, and helped clients understand policies and

p rocedures of various programs throughout Community Action Partnership. Logged

i ncoming county t reasurer checks with access software; also keeping a log of third party

checks payable to Community Action Programs. I helped assist Commissioners in Riverside

County by mailing them information pertaining to different meetings.

(2/04 to 4/07) Community Action Partnership of Riverside County (Energy)

In the Energy department my daily functions were to answer phones, type 45 wpm, review

L i Heap and Share Program applications. Assist the public at the front counter by

i ndentifying various clients through either the Share or Li Heap programs. Determine

eligibility in accordance with established procedures, dictate or record information for case

records. Proofread and review work for accuracy and completeness. Input and retrieve data

f rom a computerized record keeping system. Scheduled appointments for services and refer

clients to other agencies that are better suited for their needs. Review and send out

deficient letters to the appropriate clients who have failed to the proper application

requirements.

(11/06 to 1/07) Department of Social Services-Perris T.A.M.D

My duties working for the T.A.M.D office include sorting and distributing mail via inter

office standards, provide assistance by preparing case image sheets, finding dates, on case

f iles for imaging processes, copy and retrieve files, and the knowledge and us o f the C-IV

p rogram.

(8/06 to 10/06) Riverside County Assessors

My duties included filing by numerical and alphabetical and assisting real-estate agents by

i nput of acreage information submitted by them into an electronic report system.

04/01 to 8/06 Substitute Custodian-Moreno Valley Unified School District

I maintained and cleaned building f loors by sweeping, mopping, scrubbing and vacuuming.

I scrubbed, stripped, washed and polished f loors using heavy industrial powered scrubbers

and buffers. I maintained a clean and orderly working environment. I was reliably called

u pon to manage other substitute custodians. I kept supplies in stock, cleaning buildings,

g round maintenance and moving furniture.

11/03 to 8/06 Porter I I-United Parcel Service

I was consistently recognized by management for meeting and exceeding expectations.

Gathered and emptied t rash and recycle bins. Serviced, cleaned, and supplied restrooms. I

cleaned windows, glass part it ions and mir rors using the appropriate cleaning supplies. I

notified management and or if needed repairs or additions to building operating systems. I

maintained equipment in operating conditions.

9/00 to 1/02 Mail Handler-United Postal Service

I loaded unloaded, moved and processed mail that was delivered to my individual work

t ruck. I separated mail for dispatch to conveying units for delivery to distribution areas. Put

p rocessed mail into sacks and loaded them onto t rucks.

R EFERENCES AVAILABLE UPON REQUEST

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