Customer Service Manager
Resume:
VALERIE E LAN IE TYLER
Bainbridge, GA 39819
*********@*****.***
OBJECT IVE
Challenging position as a Manager for a growth and customer-oriented organization, which offers diverse job
responsibility and possibility for advancement
SUM MARY OF QUAL I F ICAT IONS
Detail oriented, strong analytical skills
Dependable, friendly and skilled at winning over the toughest customer
Comfortable working alone or as part of a team
Proficient in Word, Excel, Rent Roll
Proven inventory management skills
Award winning Customer Service Specialist
Management of a staff of eight
E XPER IENCE
SPOTSYLVANIA COUNTY CODE COMPLIANCE, Spotsylvania, VA
Permit Technician, 2005-2010
I am skilled at problem-solving, time management and handling my emotions under pressure.
Assist internal and external customers by maintaining good customer relationships. I have received numerous
recognitions for exceptional customer service. I received the Shining Star Award for July 2007; it is recognition
f rom peers for exceptional internal customer service).
Work closely with Inspectors and to get work load completed efficiently and in a timely manner.
P rovide data entry and scanning of all need information into CRW Trakit System.
Route staff calls through individual departments.
P repare correspondence, reports and logs.
I p rocessed daily cash reconcilation for sending to County Treasurer's Office.
P rovide connection notices to local power companies within allotted time. Set up electronic processing of
connection notices. This allowed stream line of process and quicker access for all staff to notices.
Assist in training new associates on procedures for the Permitting Center.
Maintain SOP manual for Permitting Center and update any changes to Permitting Center documents.
I NTERSOLUTIONS INC, Burke, VA
Temporary Leasing Consultant, 2007-2008
P rovide temporary leasing assistance to apartment communities.
Schedule appointments to show rental units.
Shows rental units to customers and explains the main features and benefits of each unit.
Maintain compliance with Virginia Housing and Development Authority and Fair Housing Laws.
RANDSTAD WORK SOLUTIONS, Fredericksburg, VA
Administrative Assistant, 2005 -2005
Spotsylvania County's Code Compliance Department as a Permits Technician
Skilled at problem-solving, time management and handling my emotions under pressure
Assist internal and external customers by maintaining good customer relationships
Route staff calls through individual departments
HERCULES REAL ESTATE SERVICES, Stafford, VA
Leasing Consultant, 2004-2005
Familiar with both Tax Credit and Market rentals
Managed 114 total units, with 24 market rental only
Provide customer service to current and potential residents
Walked through vacant units and assisted in quarterly inspections of units
Prepared and signed leasing agreements with renewing and new residents
Organized several community events, such as a Halloween party, community cook out and clean up day
Received and imputed maintenance requests from residents into Rent Roll system
Assisted maintenance staff in preparing rental units for re-rental
Collected monthly rents and deposits paperwork and recertification
Updated computer files and reports daily and completed monthly batch out of accounts to send to corporate office
w ith minimum supervision
Maintained compliance with VHDA and Fair Housing Laws in each rental transaction
Top Selling Hercules Property of Verizon Avenue Sales, June 2004
Certificate of Completion, Basic Rent Roll Training
Outstanding Vacancy Achievers Award for 2004
Outstanding Rental Collections Award for 2004
Outstanding State Agency Audits Award for 2004
Universal Dynamics, Inc., Woodbridge, VA
ISG Office Clerk, 2003 -2004
I assisted the Vice President and Engineers of Integrated Systems Group with their daily tasks.
Sorted and reconciled travel and work related expenses on a monthly basis.
Set up and processed of quotes given to me by the engineers.
M aintained job files and created job books when files became too large.
Scanned business cards into computer database for easy staff look up.
Provide back up assistance for main company switchboard and receptionist desk when necessary.
Responsible for ordering office supplies, filing, copying and faxing.
Turner's Quality Pool & Spa, Inc., Fredericksburg, VA
Office/Store Manager, 2002 -2002 (1998-2000)
Provided one on one customer service with customers in regards to their pool or spa water
I maintained computers and customer databases.
Assisted in set-up of computer based invoicing and transactions of customers.
Ran day to day office and store operations under minimum supervision from owners
I supervised a crew of about three people.
Sales of above ground pools and spas.
I handled monthly accounts receivable and daily bank deposit preparation.
Set up and maintained customer work orders on a daily basis.
Through ordering and stocking inventory levels were maintained.
I assisted in training new store employees.
WAWA FOOD MARKETS, Fredericksburg, VA
Assistant Manager, 1998-2001
Managed store operations when store manager was not on premises or unable to supervise day to day operations.
M anaged a staff of up to eight
Worked multiple shifts on a as needed basis
Monitored and submitted store payroll
Monitored and submitted store orders
I p rovided back up assistance during employee call outs.
I completed shift and daily reconciliations for send up to corporate office.
I maintained dates of expiration and spoilage levels within store.
I was involved in set up of employee recognition program for moral.
P rovided timely response to customer service issues
Certificate for two years of dedicated and Loyal Service, November2001
Certificate for completing Business Basics program for Management, June 2001
EDUCATION Word Perfect 6.0
Spotsylvania High School CRW Trakit System
Spotsylvania, VA June 1998 Adobe Acrobat 6.0
Rent Roll
COMPUTER SKILLS Novell GroupWise 7.0
Typing Speed: 45-55 wpm Quick Books Pro 2007
Microsoft Windows XP, 7
Microsoft Office Suite WORKSHOPS/ADDITIONAL EDUCATION
Microsoft Outlook
January 2000, Customer Service-Germanna April 2006, Customer Service: A Public Relations
Community College Role, Henrico County
January 2000, Essentials of Managing the Front May 2006, Core Module, Virginia Building Academy
Desk-Rockhurst University September 2006, Managing Emotions under
June 2001, Train the Trainer-Wawa Food Markets P ressure
July 2001, Time Management-Wawa Food Markets October 2006, American Sign Language Class,
Spotsylvania County
July 2001, Delegation-Wawa Food Markets
April 2007, Permit Technician Module, Virginia
September 2001, Profit & Loss-Wawa Food Markets
B uilding Code Academy
November 2001, Effective Recruitment-Wawa Food
M arkets
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