Customer Service Sales
Resume:
THERESA OLSON
************@*****.***
QUALIFICATIONS
Versatile Professional with three years experience in Retail roles with
Target, Barnes and Noble, Inc., and Books-A-Million, as well as two years
experience as Circulation Clerk for 22K students at Webster University's
Emerson Academic Library. Independent and diligent worker with
international experience and proven leadership skills training new hires
and existing employees on policies and practices. Awarded consistently
for excellent customer service at Target. Knowledgeable in multiple
library processes, including interlibrary loan (ILL), DocDel, and E-
Reserves. Fluency across Mac and IBM platforms, with proficiency in
Microsoft Office, Adobe Photoshop, Premiere, and Final Cut.
PROFESSIONAL EXPERIENCE
MARYVILLE UNIVERSITY LIBRARY, St. Louis, MO 2010 - Present
Library Circulation and Reference Assistant
Opened and closed library and trained student workers for shelving and
clerical duties.
Lent and collected books, periodicals, videotapes, and other materials at
circulation desk.
Entered and updated patrons' records on computers and located library
materials, including books, periodicals, and audio/visual materials.
Sorted books, publications, and other items according to established
procedures and returned them to shelves, files, or other designated storage
areas.
Performed clerical activities, such as filing, typing, word processing,
photocopying, and mailing.
ILLINI MEDICAL ASSOCIATES, Jerseyville, IL 2009-2010
Data Entry/Digital Scanner
Created digital medical records from paper charts through data entry and
scanning.
Organized the process of scanning in and storing thousands of medical
charts.
Assisted with billing office digitization and other duties as assigned.
SPIRIT HALLOWEEN, Ballwin, MO 2007
Assistant Store Manager
Supervised employees and maintained store policy.
Assisted in hiring, schedules, inventory, and daily store production.
Provided customer service and computed sales while handling bank deposits.
TARGET, St. Louis, MO 2006 - 2007
Team Trainer
Maintained knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Computed sales prices, total purchases, and received and processed cash and
credit payments.
Trained new employees and watched for recognized security risks and thefts.
Answered questions regarding merchandize based upon customer needs and
desires and ticketed, displayed, and promoted sales.
Key Accomplishment:
Elected Target Team Member Hero for February and Target Top Performer for
eight months.
EMERSON LIBRARY, Webster Groves, MO 2004 - 2006
Circulation Clerk
Assisted full-time staff with duties, including Interlibrary Loan (ILL),
DocDel, and E-Reserves.
Opened and closed library and trained student workers for shelving and
clerical duties.
Performed clerical activities, such as filing, typing, word processing,
photocopying, and mailing.
Key Accomplishment:
Recoded file labeling system to assist student workers in navigating Access
Services.
BARNES AND NOBLE, INC., Crestwood, MO 2004 - 2005
Barista / Bookseller
Provided in-person and on-the-phone customer service, in addition to making
coffee drinks and shelving and sorting merchandize.
BOOKS-A-MILLION, Hazelwood, MO 2003 - 2004
Sidelines Specialist
Maintained sideline inventories and stocked merchandize, while providing in-
person and on-the-phone customer assistance.
EDUCATION
WEBSTER UNIVERSITY, Webster Groves, MO
Bachelor of Arts in Film, Minor in Sociology, 2006
Graduated cum laude with departmental honors, and studies abroad at Webster-
Leiden campus, 2005.
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