Customer Service Administrative Assistant

Sharee A. Thomas

**** ****** ****. ***. ** Enterprise, Alabama 36330 334-***-****

**************@*****.***

OBJECTIVE

To obtain a position that will utilize my interpersonal communication skills, as well as my education in Business

Administration.

WORK EXPERIENCE

HR Assistant/ Administrative Assistant 08/11/2007 - Present

Talented Touch Enterprise, Alabama

• Updated weekly inventory sheets

• Filled inventory orders

• Assisted in the hiring of new employees

• Conducted employee file maintenance

• Handled accounts receivable/payable

• Performed employee evaluations

• Project management

• Performance management

• Organized financial records

• Oversee employee relations

• Communicates with internal and external customers

• Establishes, maintains, reviews, determines processes, and closes payroll accounts

• Conducts payroll audits requiring in-depth research of historical records.

Administrative Assistant/ Customer Sales Rep 10/07/2006 - 05/15/2007

Dothan Motor Company Level Plains, Alabama

• Gave clients the necessary information on used automobiles

• Performed basic clerical operation.

• Informed customers about sales promotions.

• Assisted the manager with emailing clients, and adjusting files.

• Communicated with internal and external customers

• Input client data for credit approval

• Input data in financial loan documents

• Educated clients on details of financial documents

• Provides assistance to customers regarding payroll services

PAC Operations Rep. Clerk/ Customer Service 03/03/2005 - 10/01/2006

Premium Assignment Corporation Tallahassee, Florida

• Performed basic clerical and customer service operations

• Filed various financial documents s

• Placed outgoing calls to insurance agencies on behalf of clients.

• Received incoming calls from agents and clients.

• Sent numerous email correspondence

• Faxed financial documents

• Handled accounts receivable

Loan Servicing Agent 06/01/2004 - 02/05/2005

Sallie Mae Servicing Corporation Marianna, Florida

• Input client data for credit approval

• Handled incoming and outgoing calls.

• Accurately performs multi-step data entry into complex systems

• Sent emails and faxes.

• Handled Accounts Receivable.

• Used computer spreadsheets to determine loan eligibility

• Scanned and proof read financial loan documents

• Exercises precision in entering personnel actions, reviewing pay authorization documents, determining

entitlements

EDUCATION

Major: Associate of Arts in Business Administration

Minor: Human Resources Management

American InterContinental University

Hoffman Estates, IL

• Graduation: 09/2009

• GPA 3.65

Major: Bachelors in Business Administration

Minor: Human Resources Management

American InterContinental University

Hoffman Estates, IL

• Expected Graduation: 11/2010

TECHNICAL SKILLS

• QuickBooks / QuickBooks Pro.

• Microsoft Office (Excel, PowerPoint, Publisher, Outlook)

• Internet Explorer

• Adobe Photoshop

• Windows 2000/Windows 7

• CD and Digital DVD Editing and Creating

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