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Manager Customer Service

Location:
Corunna, MI, 48817
Posted:
September 14, 2010

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Resume:

Rachel R. Angle

*** ********* ******

Corunna, MI 48817

517-***-****

abk5qj@r.postjobfree.com

A position where acquired expertise, creative talents and commitment to

excellence will have valuable application. Result producing career-

demonstrating improvements in Quality, Cost and Delivery functions. Strong

and decisive leader with excellent analytical, organizational, team

building and planning skills.

PROFESSIONAL EXPERIENCE

CMI Schneible Company Plant 4&5 Auburn Hills, MI 2006-Sept.2008

Operations Manager

. Scheduling of Daily Production for both Bulk Chemical Manufacturing

and Small Packaging operations

. Lead, Direct and Manage inbound and/or outbound site operations to

ensure that the operations staff executes service agreements at or

above the customer's standards

. Ensured directives, rules and procedures were communicated to all

staff

. Managed and oversaw administrative staff to ensure all paperwork was

processed efficiently and in a timely manner and met all compliance

requirements

. Responsible for working with Lead Chemist and Environmental Resources

to ensure that company is properly operating under Environmental

Health & Safety Regulations

. Weekly meeting with Accounting and Purchasing to determine Operational

Budgets

. Daily Conference Calls with Vice President of Operations to report on

facilities safety, performance and issues

. Conducted performance reviews for all staff

. Monthly reporting on State of the Business to President / CEO

. Sold and launched a new 2.5 million dollar annual contract

. New Product development with existing and new customers

. Responsible for coordinating Marketing and Public Relations with

President / CEO

. Maintained quarterly price increase reviews with the customers

CMI-Schneible Company Plant 3 Saginaw, MI 2004-2006

Building Coordinator

. Helped coordinate the infrastructure and launch of a new Tier 1

Finishing Facility

. Responsible for working with Operations Manager in overseeing

installation and integration of Robotics and Machinery for new program

launch

. Worked with the Corporate Quality Manager to develop weekly APQP

meetings with Customer

. Worked with Contracted Training Firm to develop training course for

existing employees as well as new hires.

. Responsible for coordinating Marketing and Public Relations with

President CEO

. Reported directly to President/CEO on building and program

implementation

. Managed and oversaw administrative functions to ensure all paperwork

was processed efficiently and in a timely manner and met all

compliance requirements

CMI-Schneible Company Plant 2 Holly, MI 2002-2004

Program Manager

. Launched a Tier 1 Research and Development finishing facility for Grey

Iron/ Aluminum Castings

. Part of Development Team responsible for QS-9000 Certification

. Responsible for coordinating temporary employee requirements for

production

. Reported directly to President/CEO on building and program

implementation

. Managed and oversaw administrative functions to ensure all paperwork

was processed efficiently and in a timely manner and met all

compliance requirements

Rachel R. Angle

Page Two

CMI-Schneible Company Plant 1 Holly, MI 2001-2002

Office Manager

. Process weekly payroll thru ADP

. Administered employee benefit programs such as Medical, Vision,

Dental, Group Insurance, Life, Accident & Disability and Flexible

Spending accounts

. Responsible for assigning work load to Administrative Staff from

Executive Management

. Reported directly to President/CEO

. Handled all hiring and terminations for company

.

Executive Assistant

Responsible for working directly with President/CEO on daily needs

. Scheduling meetings for President/CEO

. Customer Liaison between President/CEO and Customer

. Responsible for coordinating Marketing and Public Relations with

President/ CEO

Hall Steel Holly, MI 1998-2001

Executive Assistance

. Scheduled meeting for Vice President

. Provide Vice President daily reports for material needed for

production

. Purchase materials per Vice President approval

. Invoicing

. Customer Service

Bank of America Traverse City, MI 1996-1998

Senior Collections Specialist; Manufactured Home Repossession Department

. Processed Bankruptcy Documentation

. Responsible for meeting monthly quota of non-delinquent accounts

. Worked with Mortgage holders on financial analysis

. Daily phone calls to lenders delinquent 15 days or more

EDUCATION / TRAINING

. Simon-White& Associates: Certificate of Completion 2005 Business

Etiquette Course

. Molitor International: One Thousand Leaders Initiative-Advanced

Leadership Training

. Computer Programs: Chempax, ShopPro, Microsoft Excel, Microsoft Word,

SAP

References Available Upon Request



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