Customer Service Manager
Resume:
Bari R. H immel
Mi ll town, NJ 08850
*********@*********.***
(H) 732-***-**** (C) 732-***-****
SUM MARY
Equipment Financing Professional with extensive experience in all phases of financial lifecycle. Areas of
expertise inclusive of small ticket credit analysis, lease documentation and contracts, customer service,
accounts receivable, collections, recovery and end of lease returns and purchase. Specialty area is mid-
stream lease modifications, financial modification and internal computer system processing. Strengths
i nclude mentoring fellow colleagues through t raining, both formal and informal as well as testing
computer systems for new releases. Computer system testing and system validation was specifically for
regression, smoke, stress, and GUI testing. Testing responsibilities inclusive of assisting Business
A nalysts with developing test scripts from requirements and documentation in addition to creating
requirements.
PROFESSIONAL EXPER IENCE
H EWLETT PACKARD F I NANC IAL SERV ICES, Mur ray Hill, NJ 1998-
Dec 2009
G lobal Delivery Support Specialist
Managed the daily processing of lease change requests and special projects requested by upper
management
• All global non-financial and financial lease modification – including lease restructures for recovery
team, mid-stream inter ruptions, and Novations (transfer and assumption of lease), and
corrections.
Special projects included the following:
• Assisted in the implementation of the EOTC (End of Term Coordinator) job role as well as t raining
a ll of the EOTC colleagues.
• C reated the Recovery-3r d Party Collection Guide i n addition to the Non-Financial Lease
Modification Guide.
• M anaged the 3rd Party Collection role on an interim basis until the t ransition to a permanent
colleague.
• Participated as a member of the Greenbelt Invoicing Team and received Six Sigma Greenbelt
Certification.
• Responsible for gathering, analyzing and prioritizing business and functional requirements to
facilitate the development of new systems or technical solutions for a business issue Actively
supports the goals and activities of the Operations Team. Works with Business Process Analysts,
S takeholders and other project team members on complex or moderately complex business
requirements projects and determines alternative solutions for data, processes, interfaces, controls
and outputs to fit within the schedule Participates as a Business Requirements Subject Mat ter
E xpert to support development of subsequent project artifacts such as the technical design and test
p lan documentation Participates and supports the user's business case Follows defined
s tandards and methodologies.
• Currently learning SQL
Contract Administrator/Rebooking Specialist
Responsibili ties included working with IT and Accounting teams to ensure all changes to booked leases
were properly processed in the computer system and financially sound.
• Assisted in the creation and implementation of SIMON (customer service software application) as
a temporary system solution until the new software (GELS) functioned adequately.
• Participated in the creation and temporary implementation of work f lows for lease maintenance.
• Recipient of three Making History Team awards for system testing and deployment.
Small Ticket Credit and Documentation Specialist
Responsibili ties included credit analysis and documentation for small t icket commercial customers
requesting leasing t ransactions up to $50,000.00.
• Provided customer service for both our internal and external customer base.
• Inst rumental in the creation and implementation of an on-line credit application as well as the
development of new and more efficient credit and documentation procedures to ensure timely tu rn
a round requirements and customer satisfaction.
• Created and prepared all management reporting and t racking for this new process.
SkyTel (MTEL) Corporation, Wayne, NJ 1994-
1998
Collection/A/R Supervisor
Managed the customer credit analysis and decision process, as well as the maintenance and collection of
accounts receivable in excess of $3.5 million.
• Directly accountable for all functions of the department including the hi ring and development of
personnel.
• Implementation of all management reporting tools.
• Reduction of DSO (days sales are outstanding) to under thi r ty days.
• Reported directly to the Controller and Chief Financial Officer.
A&M Collection Agency, New Brunswick, NJ 1992-1994
Collection Manager
Duties included the supervision and instruction of personnel involved in the telephone collection of
outstanding medical and freight bills.
• Collection techniques included skip t racing, running reports from Dun & Bradstreet and analysis
of CBR (credit bureau reports).
AT&T Credit Corporation, Parsippany, NJ 1988-1992
Portfolio Asset Manager (Collections)
Job function requires resolution of delinquent accounts and facilitating customer relationships for a $32
m illion portfolio.
• Identification and resolution of at r isk accounts.
• Asset protection and market & economic t rend analysis.
• Delinquency status of entire portfolio dropped from over .80 percent to .04 percent over a period of
one year.
• Was the first Central Region recipient of the “starpower” award for achieving outstanding customer
satisfaction results.
• Represented fellow employees on the Customer Service, Operations/Accounting Team, and
Competency Based Pay committee.
• Assisted in corporate wide t raining projects to ensure and facilitate the recommendations of these
committees.
Credit/Contracts Manager for Phone Center
Job function required high volume credit analysis and documentation of all Phone Center t ransactions.
Role required being the liason between the 800 phone stores nationwide, and AT&T Credit to ensure
continued future business t ransactions.
• High use of Dun & Bradstreet reports and analysis of CBR.
• Bank and t rade contact as well as interim and annual financial report analysis.
Financial Administrator (Quality Improvement Team)
Responsibili ties included resolution of delinquent accounts and facilitating customer relations for high
volume, small business customers.
• Average t ransaction size was $5000.00.
• Average delinquency status was from 60 days past due until charge off occurred.
EDUCAT ION
Rutgers College of Rutgers University
Bachelor of Ar ts: Political Science and Education double major.
CERT I F ICAT ION/L ICENSES
New Jersey State Teaching Certificate (Social Studies K-12).
Certified Six Sigma Greenbelt .
Certified Stratford Paralegal.
Contact this candidate