Manager Quality Assurance
Resume:
Shawna K. Graddy
Beavercreek, OH 45432
Residence: 580-***-**** E-mail: ******.******@*****.***
******.******@*****.**.***
OPERATIONS/PROGRAM MANAGER
Air Force Academy graduate with over six years of management experience in a fast-paced airfield and air
traffic control operational organization. Currently possesses an Active SECRET Clearance.
Education:
Master’s in Business Administration, TUI University, Cypress, CA, 2010
• Summa cum Laude, Human Resources Management
Bachelor of Science in Human Factors Engineering (General Engineering Core Curriculum,)
United States Air Force Academy, Colorado Springs, CO, 2004
• NCAA Division I Women’s Varsity Basketball Letterman
• Team Captain Junior and Senior year
Squadron Officer School, Air University, Maxwell AFB, Alabama 2010
• 18 month correspondence course of study in how to be an Effective, Quality Strategic Level
Leader
Air & Space Basic Course, Air University, Maxwell AFB, Alabama 2005
• 7 weeks of study in how to be an Effective, Quality Tactical Level Leader
Experience: United States Air Force
2008-Present Airfield Operations Flight Commander, 88th Operations Support Squadron, Wright-
Patterson Air Force Base, Dayton, Ohio
88 Air Base Wing’s airfield operations focal point, led 45 military and civilian personnel. Managed
flight’s $258,000 budget, the USDA Bird Avoidance Strike Hazard contract worth $35K, and ensured $7M worth
of air traffic, airfield, and navigational aid equipment provided safe and efficient air traffic control and airfield
management services for over 28,000 annual aircraft movements.
2008-Present Anti-Terrorism Program Manager, 88th Operations Support Squadron, Wright-Patterson
Air Force Base, Dayton Ohio
Revamped 88 Operations Support Squadron’s anti-terrorism program, wrote policies and procedures
concerning response actions, and ensured compliance for over 200 personnel in three buildings. Was ultimately
responsible for immediate actions needed to secure mission critical assets to the airfield, munitions storage area,
and communications equipment.
Airfield Operations Flight Officer, 97th Operations Support Squadron, Altus Air Force Base,
2006-2008
Altus Oklahoma
97 Air Mobility Wing’s airfield operations focal point, oversaw 75 military and civilian air traffic control
and airfield management personnel. The foreign object damage program manager ensured safe aircraft and
vehicle operations. The pavement maintenance program manager for 22 million square feet of pavement as well
as the navigational aid inspection program manager for equipment worth $15M. Airfield operations manager for
161K annual civilian and military operations within 4K square miles of airspace to include 10 satellite airports.
Quality Assurance Program Manager, 97th Operations Support Squadron, Altus Air Force
2006-2008
Base, Altus Oklahoma
Quality Assurance Program Manager for Altus Air Force base’s largest contract worth $3.8M. Conducted
site visits, completed inventory of equipment, conducted inspections of the airfield and facilities to ensure
compliance with the Statement of Work.
2004 – 2005 Assistant Intercollegiate Program Manager, United States Air Force Academy, Colorado
Springs, Colorado
Assisted in planning and executing all elements of a National Collegiate Athletic Association (NCAA)
Division I program to include practice plans, recruiting, campus visits, junior varsity game schedules, and acting
as a military liaison for head coach. Spearheaded the Air Force Academy’s Women’s Basketball video exchange
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program working with 30 Division I universities ensuring all requirements were met on time. Had over 75
personal interactions with student athletes, parents, coaches, and professional educators while recruiting student
athletes.
2004-2005 College Instructor, United States Air Force Academy, Colorado Springs, Colorado
• College level physical education instructor who instructed 600 cadets in 20 sections of classes.
Quarterly administered physical and aerobic fitness tests to 4000 cadets.
Training:
Covey’s “Four Roles of Leadership” - Wright-Patterson AFB, Ohio 2010
• Course taught by a certified Covey instructor discussing the role of a leader in an organization.
Frontline Supervisor Training - Wright Patterson AFB, Ohio 2010
• Military course consisting of challenging classroom training for newly promoted Captains.
Civilian Personnel Management Course - Wright-Patterson AFB, Ohio 2009
• Course consisted of classroom discussion focusing on the civilian personnel system. Challenging
discussion taught about feedbacks, discipline, and general managerial skills needed to manage
civilian personnel.
Advanced Airfield Managers Course – Keesler AFB, Mississippi 2007
• Completed an extremely difficult 3-week course covering every aspect of managing an airfield.
Performance-Based Services Acquisition - Altus AFB, Oklahoma 2006
•Course directed toward the regulations needed to act as the QAE for any government contract.
Flight Commander Training - Altus AFB, Oklahoma 2005
• Interactive training which gave an extensive look at how to be an effective Flight Commander.
Course included different leadership styles and direction on how to deal with tough situations a
leader my encounter.
Civilian Supervisor Training- Altus AFB, Oklahoma 2005
• Hands on training on how to interact with civilian employees as a military officer training
included: interpreting chain of command, manpower mix, and military/civilian duty
relationships.
Certifications:
Earned an Air Traffic Control Operator certificate – 2009
• Certificate earned from FAA enabling lifetime ability to control air traffic
Special Experience:
• Led recovery efforts for Altus Air Force Base after severe weather event that caused $5M worth
of damage to the base. Organized 100 volunteers to clear airfield of 3 tons of debris from
airfield. Higher Headquarters mission launched less than 10 hours after event. Normal wing
operations were able to be conducted 14 hours after event.
• Led airfield procedures following Wright B Flyer replica crash. Pilot suffered life threatening
injuries. Team’s efforts enabled Life Flight to arrive in time to save pilots life. AOF team
recognized for its time critical efforts that resulted in the pilot surviving horrific crash.
• Led 200 military personnel in a formation to honor a fallen soldier returning home from war.
• Completed a grueling 3-week training course involving the elements of survival in a remote
environment – a 10,000+ ft. mountain range. Led a group of 9 people through 8 days of hiking
without excess food and water.
Proficiencies: Microsoft Office (Word, Excel, Outlook & PowerPoint), Internet Applications
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