Manager Customer Service

Thomas P. Rodden

*** ***** *****, *************, ** 17754 Home: 570-***-****

*******@*********.*** Cell: 570-***-****

PROFESSIONAL PROFILE

Experienced manufacturing and operations specialist looking to advance

career with a solid and well managed company. Vast experience in

operations, lean manufacturing techniques, continuous improvement

programs, and Six Sigma. Currently the Director of Operations for two $100

million dollar facilities where responsibilities include oversight and

handling of materials, order entry, customer service, shop scheduling,

manufacturing engineering, quality, and production supervision.

SUMMARY

. Proficiency with JIT (Kanbans), Product Cells, Focused Factories, 5-

S, Kaizen Events, Continuous Improvement and Six Sigma (Green Belt).

. Provides strong leadership and team building skills.

. Known as a results oriented leader who motivates employees to

accomplish goals with teamwork and positive interaction.

. Certified in Productions and Inventory Management (CPIM).

. Six Sigma Green Belt Certification from The Pennsylvania State

University.

CAREER HIGHLIGHTS

Overhead D00r Corporation

Director of Operations (12 years, October 1997 - Present)

Responsible for the profit and loss performance of all facets of a three

shift, $100 million manufacturing operation which includes facility,

finance, material, order entry, customer service, shop scheduling,

manufacturing engineering, quality, and production supervision. Currently

responsible for more than 425 hourly and 75 salaried employees.

Accomplishments:

. Develop and maintain a continuous improvement culture.

. Reduced lead time to customer by over 50%.

. Improved on-time delivery from 51% (10/1997) to 99% (present).

. Improvement of productivity by 3% - 5% annually.

During the tenure of this position, responsible for the profit and loss

performance of the Thermacore Division (Williamsport, PA, from 10/1997 to

present), the Rolling Steel Division (Lewistown, PA, from 12/07 to

present), the Kentucky Division (Covington, KY, from 1/07 to 11/07), the

McGuire Division (Hudson, NY, from 12/05 to 12/06), and the Georgia

Division (Athens, GA, from 6/04 to 12/05). The Thermacore and Rolling

Steel Divisions manufacture garage doors and each have sales volumes of

over $120 million annually.

Brooks Instruments Division, Hatfield, PA

Assistant Plant Manager (6.5 years, April 1991 - October 1997)

Materials Manager (2.5 years, September 1988 - April 1991)

As Assistant Plant Manager, responsible for all facets of operations

including purchasing, facilities, production/inventory control, order

entry, shop scheduling, manufacturing engineering, quality, and production

supervision for a $15 million group of product lines. Brooks manufactures

flowmeters and flow controllers for a variety of industries including oil,

gas, and chemical.

As Materials Manager, responsible for purchasing, inventory control, shop

scheduling and order entry functions for the entire organization.

OTHER RELEVANT EXPERIENCE

Portion Packaging, Bristol, PA

Materials Manager (October 1987 - September 1988)

Responsible for the production scheduling, distribution, (multiple

warehouse locations), purchasing, and receiving functions. Portion

Packaging manufactures small to medium size plastic disposable containers

for the fast food market.

Adtech, Skippack, PA

Manufacturing Manager (December 1986 - October 1987)

Managed the production, purchasing, receiving, facility, and shipping

functions. Adtech manufactured filling machinery for the pharmaceutical

industry.

Syntex Dental Products Inc., Audubon, PA

Manufacturing Manager (December 1979 - September 1986)

Managed all production and shipping functions. Syntex manufactures a wide

range of dental instruments and equipment.

Ametek Inc. (1975- 1979)

Held positions in the Profit Planning Department and as a Cost Accounting

Manager.

EDUCATION

Drexel University, Philadelphia, PA

B.S. Business Administration

REFERENCES

Furnished Upon Request

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