Customer Service Training

Karen C. Watkins

*** *. *. ******** **.

Princeton, NC 27569

919-***-****

abk5nf@r.postjobfree.com

Objective:

Employment sought working directly with young adults with social and

vocational barriers to employment and independent living.

Summary of Qualifications:

Passionate in developing and implementing creative, independent, and

vocational training opportunities for adults with disabilities, while

remaining aware of the goals and needs of the individual.

Proficiencies:

Word Power Point

Excel Microsoft Windows

Professional Experience:

Johnston County Industries

Instructor/Job Coach 2000-2010

. Wrote and implemented transitional training curriculum

. Planned hands on vocational job coaching

. Scheduled and coordinated client community and volunteer involvement

Johnston County School

Teacher Assistant/ Substitute Teacher 1996-2000

. Assisting classroom teaching

. Serving as interim in Exceptional Children Program

. Planning and implementing small group training and activities

Country Classroom

Owner- Operator of Teaching and Christian Supply Store 1994-1996

. Customer Service

. Retail ordering, stocking, inventory

. Accounts Payable Accounts Receivable

Education:

Human Services Training: Wayne Community College 1973-19774

Effective Teachers Training: Johnston Community College 1988

Additional Training

Working With the Exceptional Child- 1996 Understanding IEPs -

1997

Positive Communication in the Workplace -1998 Understanding Autism -

1999

Client Rights Training - 2000 Client Confidentiality HIPPA -

2000

Customer Service Training - 2003 Vocational Job Coaching

Training - 2004

CPR/ First Aid -2004-Present Understanding the Mental Illness -

2005

Consumer Family Advisory Council Training 2003

Microsoft Office Proficiency Class -2010 Excel, Power Point -

2010

AAA Office Certificate Program -2010

Skills:

. Creatively Teaching Adults with Disabilities

. Job Coaching in Different Work Environments

. Customer/ Client Service Oriented

. Keenly Aware of Client Rights

. Adept in Coordinating Outside Speakers and Volunteer Opportunities

. Positive Problem Solving Techniques

. Strong Oral and Written Communication

. Knowledge of Community Resources

. Efficient Working with Outside Agencies

References:

References gladly presented upon request.

Contact this candidate