Customer Service Sales
Resume:
Nakeshia A Bridgewater
Jarreau, LA 70749
**********@*****.***
Job Qualifications
. Six years of high volume customer service experience - point of sale
and inbound telephone
. Extensive training with customer-oriented organizations such as Walt
Disney and Sprint.
. Strong technical aptitude with a love of learning new technology
. Excellent attitude and work ethic
Employment History
Convergys 05/2007- Present
Customer Service Rep Baton Rouge, LA
Answer phones at an inbound call center for Sprint customers inquiring
about billing, equipment, network issues and plan swaps. Review customer
data and documentation to deliver proper service in a fast-paced, high
volume call center. Meet daily quota of 8 service renewals per day.
Resolve disputes and answer customer account and billing questions.
Walt Disney World Resort 01/2006- 05/2006
Quick Service Food and Beverage Orlando, FL
Performed cashier and customer service duties while completing my
internship in the Disney College Program. Disney trains all of its
employees extensively in customer service to improve the customer
experience. This job really gave me great people skills.
Ross Dress for Less 4/2003- 5/ 2005
Sales Associate Baton Rouge, LA
Assisted customers with check out and greeting them when they walked in the
door. Resolve customer disputes as needed (unsatisfied with merchandise,
returns, etc.).
Education History
ITT Technical Institute Gradudating
May 2010
A.S. Computer & Electronics Engineering Technology Baton Rouge, LA
. Analog and digital circuit troubleshooting
. Electronic communications systems troubleshooting
. PLC control systems and ladder logic language
. Microprocessor architecture interfacing & assembly language
programming
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