STEFANIE SCHNEIDER

***** *.*. ****** **. s Beaverton, OR 97006

503-***-**** abk5m0@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Attentive and customer centric service representative with 7+ years of experience

ensuring 100% customer service satisfaction in a welcoming environment. Outgoing

personality with genuine approach focused on adeptly understanding client needs and

delivering on expectations.

CAREER EXPERTISE:

2 Customer Service

3 Communication

4 Teamwork

5 Active Listening

6 Reservations

7 Data Entry

8 Cashiering

9 Cash Reconciliation

10 Follow Through

11 Expediting

12 Problem Solving

13 Order Processing

14 Up Selling

15 Value Adds

16 Service Recovery

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook),

as well as restaurant POS software.

NOTABLE ACHIEVEMENTS:

Achieved “Above and Beyond” award for exceptional customer service

Awarded “Best Hostess” in recognition for exceptional service levels

CUSTOMER SERVICE EXPERIENCE

Vitality at Wellsprings Woodburn, OR

Waitress, 7/2009 –1/2010

17 Promoted upcoming special events to existing clientele, boosting customer awareness

of additional events and promotions taking place at facility.

18 Stepped beyond job duties to deliver immediate customer service to clients needing

assistance.

19 Identified errors in orders and provided service corrections to compensate customers

for problems; ensured 100% satisfaction and cultivated customer loyalty.

20 Increased sales by 15% through utilization of up selling and cross promotional tactics.

Langdon Farms Golf Club Aurora, OR

Bartender/Waitress, 3/2008–1/2009 and 3/2006–10/2006

21 Delivered exceptional customer care for group that exceeded original estimated size;

coordinated with chef to develop limited menu and streamline ordering and

accommodate special requests despite being only server on duty.

22 Met customer needs by opening dining room early; started food service prior to normal

business hours to meet demand, earning $600 in sales within 1 hour while acting as

only server.

23 Welcomed regular customers, making sure preferred beverages were in stock.

24 Delivered special orders out onto golf course whenever possible to add additional

service touch; catered to customer preferences by stocking up on specific drinks.

Bikinis Night Club at the Rio Las Vegas, NV

Bartender, 9/2004–1/2005

25 Attracted new customers to business through engaging customer centric personality;

specifically requested as bartender by regular patrons.

26 Ensured 100% customer satisfaction in service levels, including New Year’s Eve event

shift which brought in $25,000 in beverage and ticket revenues.

STEFANIE SCHNEIDER

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Bikini’s Night Club, cont’d.:

27 Ensured full coverage of dining sections, attended to all customer orders, and

completed service in a timely, satisfactory manner.

Caesars Las Vegas, NV

Cocktail Server, 5/2004–9/2004

28 Catered to exclusive, high end clientele, including top name celebrities, attending to

their food and beverage needs at poolside bar.

29 Up sold clients on additional items to increase bar revenues.

30 Maintained composure despite extreme weather conditions, oftentimes operating in

100+ degree heat.

Meadows at the Lodge Sunriver, OR

Hostess, 6/2003–12/2003

31 Acted as resource for restaurant, setting seating plan for optimum traffic flow,

answering questions, logging reservations, and attending to high end clientele.

32 Prioritized and maneuvered patrons according to arrival times, including walk ups and

customers with reservations.

EDUCATION

Program coursework in Communications

Clackamas Community College – Clackamas, OR

Boise State University – Boise, ID

Canby High School – Canby, OR

Professional development:

Oregon Food Handler Certificate – current

Oregon Liquor Control Commission Alcohol Server Permit – current

Contact this candidate