Customer Service Sales
Resume:
MICHAEL J. MALLOY
***** **** ** *** ***** Blvd • Olmsted Falls, OH 44138 • 440-***-**** • abk5l9@r.postjobfree.com
PROFESSIONAL SUMMARY
MBA graduate with experience in sales, customer service, operations, and management. Proven leadership and
teamwork skills and able to adapt to diverse social and corporate cultures. Knowledgeable and experienced in the
following areas:
• Sales and Marketing • Supply Chain • Process Improvement
• Business Development • Human Resource Management • Project Management
EXPERIENCE
Macy’s Department Store Fairlawn, OH
Assistant General Manager September 2009 – present
• Directed operations of $34 million retail store, including executive development, associate training,
staffing, special events, and sales promotion
• Developed and implemented a program focusing on sales metrics as a strategy to boost sales driving
capabilities throughout the store
• Organized program to drive sales and boost local clientele through aggressive outsourcing with area
businesses
• Partnered with district team on growth opportunities to maximize sales and build long term strategic plan
for the store
• Assisted in hiring and development of associates through formalized program to position the right talent
with the appropriate responsibilities
Macy’s Department Store Richmond Heights, OH
District Merchant, Cleveland/Akron/Canton District May 2008 – September 2009
• Achieved $40 million in sales volume in twelve area stores by adjusting product assortment, redesigning
floor layouts, and long term strategic planning
• Trained store management and associates on product lines, sales building techniques, and client building
methods by coordinating with vendors and corporate partners to help drive sales
• Assisted in adjusting financial plans in order to maximize growth opportunities and align future plans with
those opportunities in each of the my twelve stores
• Partnered with other members of district team to promote awareness of new organizational structure and
train store management on how to effectively utilize new system to grow their business
• Promoted customer service by properly aligning product lines with individual customer bases, resulting in a
5% increase in customer service scores across the district
Macy’s Department Store Strongsville, OH
Merchandising Team Manager May 2007 – May 2008
• Directed day to day operations for a $27 million retail store, including scheduling, merchandise processing,
merchandising, inventory control, and floor supervision
• Performed Human Resource functions such as recruiting, interviewing, scheduling, and training of new
associate team members. Selected to represent the company in executive recruitment efforts on college
campuses
• Achieved 2007 first place finish in sales to plan for the region by establishing, training, and directing
merchandising team of 30 people
• Aggressively pursued growth opportunities in sales and credit through consistent interaction with buying,
planning, and merchandising offices
• Assisted in raising customer service scores 5% by providing timely communication of customers’ needs
and preferences to buying offices
Michael J. Malloy Page 2
Macy’s Department Store Strongsville, OH
Divisional Sales Manager May 2006 – May 2007
• Maximized sales volume ($19 million) and gross margin results by coordinating efforts of
management staff
• Executed change management efforts during conversion from Kaufmann’s to Macy’s by
coaching and aligning management and associate teams with new cultural and technical aspects of the
company
• Recruited and trained new staff members in store operations, marketing, and sales promotion
techniques
• Collaborated with buying offices to limit stock deficiencies and capitalize on new and existing
sales opportunities
• Developed and promoted credit awareness programs focusing on increased training and
feedback for associates that resulted in an increase of 140% over goal
Kaufmann’s Department Store Strongsville, OH
Area Sales Manager October 2004 – May 2006
• Developed programs to promote sales and achieve department goals ($3.5 million)
• Trained department associates in operations of store/department, sales techniques, customer service, credit
procedures and creating additional business
• Promoted customer service by increasing associate awareness and providing consistent feedback
Baldwin-Wallace College Berea, OH
Intramural Assistant & Recreational Facility Monitor September 2000 – May 2004
• Organized, scheduled, and assisted in running intramural sporting events
• Coordinated and managed intramural teams for Sigma Phi Epsilon Fraternity
Glenwood Beer Distributors Erie, PA
Customer Service Representative Summers 2000 – 2003
• Organized and created delivery route schedules
• Accounted for product delivery, billing statements, and customer payments
EDUCATION
Weatherhead School of Management at Case Western Reserve University Cleveland, OH
Masters of Business Administration, August 2009
Concentration: Strategic Management
Baldwin-Wallace College Berea, OH
Bachelor of Arts, May 2004
Major: Business Administration
Concentrations: Management, Human Resources
ADDITIONAL INFORMATION
Intercollegiate Men’s Basketball, Varsity Letter Winner
Society for Human Resource Management (SHRM), Baldwin-Wallace Chapter
Sigma Phi Epsilon National Fraternity, Ohio Zeta Chapter
• Director of Intramural Sports
• Junior Marshall, Board of Ethics and Standards
• SIGMA Coordinator, Balanced Man Program
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