Customer Service Quality Assurance

Robin Allen

**** *. ******** **. #*** Arlington, TX. 76101817-***-****) [abk5kq@r.postjobfree.com]

Seeking a permanent or temporary position, ideally with the possibility of

Objective full time employment.

Accounts Receivable Clerk, January 15, 2009 - July 16 2010,

Experience Cornerstone Staffing (Verizon contract), Lewisville, TX

Organized payments made to Verizon via postal mail for business and

consumer accounts by properly sorting out checks from cash.

Processed 5,000-6,000 consumer remits by hand per day, which

exceeded the daily expected quota by 25%

Promoted to handle more difficult customer remits after outstanding

performance in consumer remits.

Only missed 1 day during the entire contract and showed up to work

even when there was ice on the roads.

Quality Assurance Tester, February 2008 – September 2008,

Adecco Staffing (AT&T contract), Roanoke TX.

Operated a Radio Frequency Machine to verify broken Blackberry

phones had been properly repaired.

One of only two people out of a forty person group that could process

forty five phones through a RF machine in an hour.

Perfect attendance.

Document Prep Worker, January 2005 – November 2007

Adecco Staffing (Wells Fargo Contract), Irving TX

Prepared checks deposited to Wells Fargo branches for internal bank

processing in imaging machines by removing staples, rubber bands, and

paperclips from the checks.

Repaired torn checks by using tape.

Packed, organized and shipped checks that had been deposited to

Wells Fargo branches back to the branches after the checks had been

through the imaging machine.

Customer Service Representative, January 2003- March 2006

Blockbuster Video, Irving, TX

Asked open ended questions to determine product recommendations for

customers and to identify ways to up-sale to the customer.

Organized and handled all ingoing and outgoing mail from the

Blockbuster store.

Organized inventory daily and proactively prevented shrinkage by

tracking inventory each shift change.

Verdugo Hills High, Tujunga, California, 1974 to 1977

Education

I enjoy walking with my dog, reading books, gardening and taking care

Interests of my fish tank.

References are available on request.

References

Contact this candidate