Customer Service High School

Shellee Boulware Robbins

Shellee Boulware Robbins

Mobile Phone: 334-***-****

Secondary Phone: 334-***-****

E-mail: abk5ix@r.postjobfree.com

OBJECTIVE

I am looking for not a job but a career, to be an active employee working full

time. A work environment where Co-workers become family. Where I can

count on working with others as a team that will achieve advancement and

growth. A position that requires organization, multi tasking, friendly

atmosphere and positive thinking.

WORK EXPERIENCE

Warehouse Associate

May 2005 - May 2008 Berney Office Solutions Montgomery, AL

Handled all Parts and Supply orders and was taught all other jobs involving the

warehouse.

My day would consist of checking supply/part demands. Opening and closing

of all purchase orders so the ordering could begin. Interaction with our

purchasing companies, vendors, customers and technicians was an everyday

occurrence. Stocking the selves when shipments would arrive. Monthly

inventory, Sending off damaged parts for repair, helping out the technicians

with finding the right parts, checking other companies prices for the best

deals, packing and shipping out through UPS, USPS and Fed X. Ordering and

searching for parts/supplies over the Internet and multi tasking several jobs at

one time. Computer programs consisted of OMD and OMD Vision.

Summary: Excellent customer service, Purchasing, Data Entry, Microsoft

Outlook, Microsoft Word, Technical Leadership, Multi-line phone system,

multitasking, shipping and receiving, Inventory, Internet/Typing, Internet

Research, OMD Vision,

Dispatcher

May 2005 - May 2006 Berney Office Solutions Montgomery, AL

Began dispatching for Jefferson County, managed IT's schedule and customer

service phone lines.

I controlled the Birmingham board for Berney. Scheduled and routed 25

Technicians on service calls. Scheduled and routed the 5 IT technicians who

covered all of Alabama. Closed out their calls. Managed customer service with

multiple lines, placed service calls for all technicians in the state of Alabama.

Managed all service calls on OMD and ADS programs

Summary: Multi-line phone system, OMD, ADS, Computer Programs Microsoft

Excel, computer typing, Computer Networking, Customer Communications,

Customer Care, Customer Support, Customer Relationship Management,

Medical Receptionist

September 2004 - March 2005 Dr. Keith A. Berry D.M.D. PC Myrtle Beach, SC

Managed the front desk with any and all duties that a receptionist has

Answered phones, greeted patients, checked patients in and out, registry,

nightly inventory, nightly bank and handled health care/ insurance

Summary: Answering Phones, Customer Care, Register/ Cashier, Inventory

Bartender/ Assistance Supervisor

June 2002 - December 2004 Sugami's Myrtle Beach, SC

Restaurant/Food Services

managed all the bar duties, supervised over employees, nightly bank and

inventory

Bar duties consisted of: answering phones, taking orders, stocking, customer

service, running the register, opening and closing the restaurant Supervisor

duties were: training new employees, re-stocking and counting inventory,

nightly bank and deposits,

Summary: Customer Service, Stocking, trainer, Multi-line Phone Systems,

Ordering of all supplies needed, Nightly Bank.

E DUCATION

Interior Design

September 2002 - September 2004 Horry Georgetown Technical College

Myrtle Beach, SC

Maintained a grade point average of 4.0 and became a member of the "Who's

Who Among Students in American Junior College's" for academic

achievements.

Interior Design

September 1996 - June 1997 Auburn University of Montgomery Montgomery,

AL

A one year course in Interior Decorating

Arts

December 1995 - June 1996 Alabama Southern Community College

Monroeville, AL

1 year towards an Associated degree in Arts on an Art scholarship

High School

August 1993 - June 1995 Robert E Lee High School Montgomery, AL

Moved to Montgomery from San Mateo, California and finished my remaining 2

years of high school. While at Lee I worked in the Library, Quarter backed for

the Powder Puffs division and submerged myself in every Art class available.

C ERTIF ICAT ION

Shellee R Boulware

September 2004

Horry Georgetown Technical College

Interior Design Certificate

SKILLS

Data Entry, Multitasking, Multi-line Phone Systems, Inventory, Internet-

Research,Computer Programs Microsoft Excel, Computer Networking,

Customer Care, Shipping of USPS-UPS-Fed X and import export of customs,

Customer Relationship Management, Microsoft Outlook, Microsoft Office Excel,

Microsoft Windows 95/98/ME/NT4/2000/XP/Vista, OMD, ADS,OMD VISION,

Filing, Researching articles and journals for educational, Art -drawing and

illustrating, Search engine.

P ROFESSIONAL MEMBERSH IPS / AFFIL IAT IO NS

Who's Who Among American Junior Colleges

H ONORS & AWARDS

Member of the Who's Who society for academic achievement 2005 Art

scholarship in 1995 Presidents list for Horry Georgetown for academics 2004

CAREER HIGHL IG H TS

On October 31st 2006, A Memorandum was sent out to all Berney Employee's.

Subject; Employee Recognition for Excellence Efforts/ Attitudes

Demonstrated.. The following was said: Shellee moved from Dispatch to parts

and began placing of supply/ parts orders in her new position. These orders

were previously placed by employees with significant seniority and years of

experience. Shellee stepped in and after a short training period has improved

the efficiency of the ordering process and is continuously checking from

multiple vendor sources to get the best price for Berney.

Contact this candidate