Human Resources Manager

Randy S. Rocha, SPHR

**** ******* ***** **** ( Germantown, TN 38139 ( H: 901-***-**** (

abk5io@r.postjobfree.com ( C: 901-***-****

PROFILE

Director of Human Resources

Human Resources Executive with extensive experience in leading HR

programs in corporate, entrepreneurial, industrial, service, and retail

environments. Clear and consistent record of increasing efficiency of HR

operations, reducing costs, lowing staff churn rates and absenteeism,

effectively deflecting grievances and union organizing efforts by

improving employee satisfaction rates, and reducing lost-time and

recordable safety and health incidents. Direct experience in both union

and non-union environments.

Human Resources Direction ( Labor Relations ( Employee Relations (

Compliance ( Talent Acquisition Business Startup ( People Development (

Acquisitions & Mergers ( Learning Management

Quality Management ( Union Avoidance ( Health & Safety ( Payroll

Administration

Employment/Labor Law ( Benefit Plan Design & Administration ( Compensation

Professional Experience

ServiceMaster - Memphis, Tennessee 2002-2010

A commercial and residential service company whose brands-TruGreen,

TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean,

Merry Maids, Furniture Medic, and AmeriSpec-generate more than $3.2B in

annual revenues. The company, which has over 35,000 employees in more than

800 locations in U.S and Canada, was purchased recently by a private-equity

firm.

Vice President, Employee Relations, 2006-2010

Led a strategically aligned Center of Excellence focused on channeling

resources to manage all employee relations and HR-compliance services for

the family of companies. Managed internal and external compliance

initiatives such as EEO, DOL, OFCCP, ICE, NLRB and HR Compliance Line.

Developed and implemented policies and procedures for preventive programs

to contain compliance costs and maintain a union-free organization.

Supervised a team of 16 that included 7 direct reports and managed a

budget of $2.2 million. Developed and supported diversity initiatives and

employment screening processes that included drug test, criminal

background reviews, and citizenship and work status verification.

. Led the HR realignment to migrate from independent business-brand HR

oversight to a shared HR model with cost-effective oversight for all

compliance and employee relations initiatives, generating savings of

$230K in the first six months and an additional $648,000 after 18

months.

. Inherited a troubled Affirmative Action program under OFCCP

conciliations agreements, managed through three such agreements and

implemented more than 150 new plans for the corporation to bring the

program into compliance, successfully directing 10 OFCCP audits with

no adverse actions or findings, eliminating any potential back-pay or

discrimination actions.

. Designed HR audit, wage-and-hour and compliance process enhancements

to reduce 3rd-party costs from $9.4M in 2006 to $4.4M in 2007, with a

$2.2 M average annual reduction over four years.

. Directed the creation of an ER Website tool to allow business-unit-

branded electronic access and print on demand for corporate HR

documentation to save more than $200,000 annually in printing costs.

. Created four Regional Employee Relations Manager positions to resolve

internal and external complaints, deflect union organizing campaigns,

and ensure compliance with Department of Labor (DOL) audits.

Significantly reduced 3rd-party claims and legal costs over four

years.

. Represented ServiceMaster in a coalition of leading Memphis-based

companies to promote diversity and inclusiveness in the local business

community through setting up a Model Diversity Corporation.

. Led the successful implementation of the eVerify immigration system

for more than 800 business locations.

. Created a strategic corporate-wide union-avoidance Rapid Response Team

in preparation for the proposed Employee Free Choice Act (EFCA) and

led training for HR and operations managers across the U.S.

Randy S. Rocha Page 2

ServiceMaster (continued)

Director, People Services, the TruGreen Companies, 2002-2006

Directed strategic HR generalist operations for 3 companies (TruGreen

ChemLawn, TruGreen LandCare, Trees Inc.) that provided commercial and

residential lawn care, commercial landscaping, tree pruning and line

management services. Established policies and documentation standards for

HR compliance, staff retention, benefits, training, recruiting, and

employee recognition for corporate and 200 field locations. Supported HR

management for more than 40 franchise owners via the franchise advisory

board.

. Led the development of methods to define, collect, and build process

improvements around HR metrics that significantly increased the

quantity and quality of deliverables which transformed HR into a

respected business partner and improved corporate business planning.

Reduced turnover more than 13% for production jobs to save

approximately $1.2 million.

. Developed and rolled out multiple Positive Employee Relations modules

to train more than 200 HR and operations managers in union avoidance,

successfully deflecting more than 10 union issues before petitions for

certification elections could be filed.

. Implemented processes and HR oversight of the Work Opportunity Tax

Credit (WOTC) program, improving participation from 54% to 94% and

generating more than $450K in credits annually.

U.S. Office Products / Corporate Express - Memphis, TN 1999-2002

A business-to-business office supply and furniture sales distribution and

retail business that was acquired by Corporate Express in 2001.

Regional Vice President - Human Resources

Managed all HR generalist programming in a 7-state region with 20 locations

and annual sales of more than $230 million and more than 2,000 employees.

Directly supervised two Regional HR Managers and two Payroll Managers, as

well as an annual HR budget of approximately $500K. Put in place a complete

set of HR standards that included standards for performance metrics,

policies and procedures, HR compliance, staffing and retention, benefits,

and training.

. Championed an AR/DSO Project Team that developed processes to manage

cash flow and invoice payment improvements of approximately $1.2

million.

. Led the integration and liquidation of assets in the $230 million

Southeast Region following the acquisition of U.S. Office Products by

Corporate Express while also directing operations of the $80 million

Memphis District.

Shepherd Tissue, Inc. - Memphis, TN 1996-1999

A private-label tissue manufacturer and distributor with more than 800

employees and annual sales of $90 million.

Corporate Director - Human Resources

Top Human Resources Leader responsible for establishing and staffing HR

department and full generalist functionality during a turnaround operation

for this troubled company. Recruited and supervised a team of 7, including

the managers of HR, Safety & Health, Compensation/Payroll, Labor/Employee

Relations and Recruiting/Benefits. Led an HRIS conversion that included

paperless time and attendance recordkeeping. Assisted with planning and

made presentations to facilitate the company's move toward a "spin-off"

acquisition.

. Established new-hire screening and performance testing that reduced

turnover from 102% to 50% and absenteeism rates from 12% to 1.8%,

saving more than $1 million annually.

. Introduced EEO policies and internal investigation processes that

reduced the number of EEOC charges from 37 in the previous 22 months

to 4 over the following 33 months, with these being subsequently

dismissed.

. Established a safety program that reduced lost-time injuries (LTI)

from 82 in the previous 22 months to 9 over the following 33 months

and reduced OSHA recordable injuries 88% during the same period.

Reduced the state workers' compensation modifier rating from 2.1 to

1.4, which resulted in a savings of more than $500K in annual charges

and achieved additional year-over-year savings of $300K by developing

a health services department.

Randy S. Rocha Page 3

International Paper Company - Memphis, TN 1981-1996

A leading forest products manufacturing and distribution firm with more

than 55,000 employees in 150 locations and annual sales of more than $16

billion. Held a series of increasingly responsible positions in plants

nationwide, culminating in service as a Corporate HR Leader.

Corporate HR Leader / Human Resources Redesign Consultant, Memphis, TN /

Employee Relations & Labor Relations Manager, Jay, ME / Labor Relations

Manager, Pineville, LA / Employee Relations Manager, Nacogdoches, TX /

Human Resources Manager, Leola, AR / Human Resources & Safety Supervisor,

Gurdon, AR

Advanced to lead HR functions at the corporate level with more than 30

direct and indirect reports including managers for HR Services, Payroll,

Corporate Retirement Programs, and Executive Compensation.

. Guided the design and implementation of a centralized, 1-stop HR

service center that saved more than $4 million in annual

administrative costs.

. Led a service center imaging project that eliminated unnecessary

paperwork and automated process flows for the HR service teams

desktop.

. Led a service center knowledge base project, designing the processes

and selecting software to provide desktop access to benefit, payroll,

and HR plan data for the service teams, enabling immediate and

accurate responses to questions about more than 250 benefit plans.

. Directed the transfer of all salaried and executive payroll services

from Charlotte to Memphis and the transfer of closed-facility services

to the same consolidated service center.

. Led the start-up of Omniwood, Inc., a subsidiary that was the most

successful "greenfield" start-up in the company's history, and

contributed as a leader to 4 additional successful startups.

. Managed key processes in the union decertification for more than 1,200

represented employees while closing and deflecting more than 70 Unfair

Labor Practice (ULP) charges that were blocking the process, becoming

the first paper mill in the state of Maine to become union-free.

. Six years of labor relations experience representing the company in

grievance, arbitration, negotiations, strike contingency planning and

ULP proceedings with numerous unions including the UPIU/Steelworkers,

IBEW, OPEIU, Plumbers, and Pipefitters, frequently serving as Chief

Spokesperson for the company.

Education

The University of Mississippi Bachelor of Science in Social Work

Continuing Education & Training

. Development Dimensions International: Certified Interaction

Management/

Resources Management Trainer

. Stephen F. Austin University: Labor Relations Development,

Structure & Process

. Labor Arbitration Services: Labor Arbitration Certification

. International Paper Training Center: Quality Improvement Processes

(TQM), Statistical Quality Control, Negotiation Skills, Labor

Relations, Safety & Workers' Compensation Management, Crisis

Communications

. Inscape Disc Profiles: DISC Training Certification

. ServiceMaster Six Sigma Training Program: Six Sigma Green Belt

. Society for Human Resource Management: Senior Professional of Human

Resources, SPHR

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