Customer Service Sales Representative

***** ******** *****, ******, ** *****

Phone 251-***-**** . E-mail ************@*****.***

Marissa Huckabee

Objective

A position in accounting or customer service where my experience

and skills can be effectively utilized to improve customer

satisfaction and increase profitability

Education

Bishop State Community College Mobile, AL

Associate Degree in Accounting (May 2010)

G.P.A. 3.5/4.0

Employment History

02/2008 to Present Alabama Title Loans

Mobile, AL

Branch Manager, 05/1010 to present

Manage all aspects of branch operations while ensuring compliance

with all local, state, and federal laws and regulations

Responsible for producing consistent customer growth through

effective lending and collections practices, with an emphasis on

customer satisfaction

Develop co-workers to perform their duties skillfully and ensure

staff proficiency in all products and programs

Responsible for meeting sales and referral goals by assessing

customer needs and cross selling and up selling products and

services

Ensure all open and close procedures are executed precisely and

cash handled and safeguarded per standards

Diplomatically resolve customer complaints while maintaining

excellent customer relations and developing customer rapport

Sales Representative/Account Representative, 02/2008 to 05/2010

Assist manager in all aspects of daily branch operations as well

as assist area manager with quarterly branch audits

Persistently contact past due customers until delinquent status of

account is resolved

Solicit active and former customers daily to inquire about new

loan needs

Conduct weekly self audits to ensure branch operations and

procedures in compliance with company policy

08/2007 to 02/2008 Mike Ledkins Insurance Agency

Thomasville, AL

Insurance Clerk

Process Certificates of Insurance and Insurance Binders

Submit request for quotes for new and renewal policies

Run Motor Vehicle Reports to check eligibility of drivers

Add and delete drivers and vehicles from policies

Process delinquent and cancellation letters

12/2001 to 04/2007 Alabama Title Loans

Mobile, AL

Sales Representative/Account Representative

Work to actively retain existing customers and acquire potential

customers by providing extraordinary customer service

Review and verify loan application information and ensure

completeness of loan documentation

Answer inbound calls professionally and respond promptly to all

internet inquiries

09/1997 to 12/2001 Delta Premier Credit Union

Mobile, AL

Teller/Customer Service Representative

Open and process transactions involving all types of accounts

including consumer loans, business and personal checking accounts,

savings accounts, certificates of deposit and individual

retirement accounts (IRAs) while maintaining compliance with

Teller Policy

Provide prompt and superior customer service in addition to

promoting and cross-selling other available products and services

Computer Skills

Microsoft Word, Excel, Access, PowerPoint, QuickBooks, Typing (55

WPM)

Achievements

President's List, Dean's List, Alpha Beta Delta Honor Society

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