Customer Service Sales

Heather Moore **** Emerald Lakes Blvd. Powell, OH 43065 Available to Relocate

Cell: 740-***-**** ********@*****.***

Recent College Graduate

Very ambitious and highly motivated to start a career with Key Competencies

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opportunity and growth. Competitive

Excellent interpersonal, communication and relationship building Confident

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skills. Listen attentively, communicate persuasively and follow Creative

through diligently. Determined

Efficient

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Honest

Leading

Organizing

Personable

Education

Urbana University Urbana, OH

Bachelor of Science in Business Administration, May 2010

Major: Marketing, GPA: 3.5/4.0 scale

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Work Experience (Concurrent with college studies)

Sales Associate/Bartender, 2009 to 2010 – Woodland Golf Club, Cable, OH

Handle the setup, service and daily operations of bar serving and golf operations. Work with the cash register and

daily tasks including stocking, cleaning, and closing up the clubhouse.

• Perfected the art of multi tasking due to the responsibility of being in charge of the clubhouse.

• Help arrange and organize golf scrambles.

• Provide superior customer service

Sales Associate, 2009 to 2010 – RUE 21, Springfield, OH

Found new ways to sell our merchandise to the consumers, while making sure the store looked organized and neat.

Worked with the cash register and up sold fragrance. Created new looks for the manikins and making space for

shipment.

• Consistently met our goal for the day on fragrance sales by suggesting the up sell to every customer.

• Provided solutions to customer’s complaints.

• Server, 2008 to 2009 (Seasonal) – Cheddar’s Casual Café, Ashland, KY

• Communicated and took orders of the guest while predicting their wants and needs. Knowledgeable about the

products and was able to answer every question my guests inquired.

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• Responsible for being shift leader when assigned to me.

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• Frequently ranked in the top ten for up selling fruit teas.

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