Customer Service Human Resource
Resume:
Michele Jacobson
Chillicothe, IL 61523
********.*******@*****.***
http://www.linkedin.com/in/michelejacobson01
Highlights of Qualifications:
. 12 years of Technical Recruiting experience with full responsibility
of the full recruiting process.
. Awarded numerous awards throughout career for superior performance.
. Held top performer within the company for IT Recruiting.
. Performed specialized Recruiting for technical openings within State
Farm and Caterpillar.
. Placed IT Directors with mid-size to large companies in highly
confidential circumstances.
. Appointed as a Mentor within the company for Connections Guide
Program.
. Provided strong customer service and guidance to existing employees
after placement.
. Highly visible within the community for networking events and business
connections interactions.
. Strongly recommended for creativity and superior communication skills.
. Proficient with MS Word, MS Excel, MS Access, PowerPoint, and Lotus
Notes.
. Professionally trained in talent searches within spider, boolean,
igoogle, monster, careerbuilder, and dice for candidate selection
process.
Employment History:
Technisource, "A Subsidiary of Spherion" April 1999 -
July 2009
Senior Technical Recruiter
. Heavily involved in full recruiting efforts with detail processes that
include: searches, referrals, identifying candidates, skills
assessments, interviews, presentations, references, background
verifications and presentations to clients.
. Specialized recruiting for resources with job titles that includes:
Systems Analyst, Developers, Test Analyst, Helpdesk, IT Managers,
Business Analyst, Programmers, Executive Senior Level Management,
Engineers, Project Managers, Administrators, and Office Support.
. Appointed by the company for the Connections Guide program that
provides mentorship for new employees in the company with introduction
and guidance.
. Provided mentorship for Branch Managers, Directors, and Executives
within the Connection Guide Program.
. Awarded Connections Guide of the month for providing superior service
excellence as a Mentor within the company.
. Provided strong customer service with current Consultants on
employment concerns, re-deployment, human resource questions, and
maintenance.
. Conducted new-hire orientations for new employees and greeted on 1st
day of employment.
. Prepared employment agreements for new hires and answered all
questions concerning non-competes.
. Built relationships with 3rd party companies on sub-contracting needs.
. Effectively communicated with candidates, account managers,
consultants and clients on daily status of current requirements.
. Conducted routine follow-up meetings with personnel on client sites
and projects.
. Built and maintained professional relationships with contract
employees throughout career.
. Assisted in generating new business opportunities and referrals.
. Consistently held a headcount of 70 -80 Contractors with being the
highest headcount Recruiter in the company.
. Appointed for Connections Guide program that provided mentorship to
new employees into the company with introduction and guidance.
. Awarded Connections Guide of the month for providing superior service
excellence as a Mentor within the company.
. Attended seven consistent years of Performance Forum within the
company awarding top performers.
. Brought in more than a million in Gross Profit Revenue in IT
Recruiting.
. Top Recruiter in 2009 for highest revenue in the company.
. Won 1st quarter contest with most starts in the company for 2009.
. Won numerous other contests throughout career at Technisource.
Butler Technical Group, Chillicothe, IL December 1997
- April 1999
Technical Recruiter
. Specialized with recruiting candidates for Software Engineers, Pro-E
Engineers, Technicians, Technical Writers, and Drafters for fortune
100 companies.
. Provided strong customer service on-site at Caterpillar for
Consultants with Human Resource needs.
. Heavily involved with IS0 9002 certification process for quality
management.
. Professionally trained in the recruiting process and customer service
management.
TAD - Adecco, Peoria, IL May 1997 -
December 1997
Recruiter
. Recruited for Office Clerical and Light Industrial contracts
throughout Central Illinois.
. Conducted interviews and on-site testing for candidate placements.
. Trained new employees for assignments specified by clients needs.
. Organized orientation with new employees on-site at work location and
introduced them within the clients work environment.
Education:
Bradley University, Peoria, IL 1996
. Bachelors of Science in Business Administration and emphases in
Marketing and Communication
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