Customer Service Years Experience

DIANA L. BLAKE

**** ***** ***.

Toledo, OH *****

419-***-****

******@***.***

Skills Summary: More than 9 years experience in management role.

Coordinated delivery and pickup schedules. I implemented

changes to routes to increase efficiency and miles

reduction. Maintain a sense of urgency in a time-committed

environment. Regular visits to customers to discuss their

needs and ways to improve our service to them.

Employment: UPS, Maumee, OH & Adrian, MI

On Road Supervisor/Dispatcher (April 2007-May 2010)

. Oversee 35 fulltime & 25 part-time union employees

and 8 non-union management

. Daily dispatch of up to 30 drivers and their

assignments

. Train drivers on proper safe work methods

. Review goals and daily stats with employees

2 Handled customer service requests, inquiries and concerns

3 Built strong relationships with cross functional departments - Human

Resources, Industrial and Plant Engineering &

Business Development

Delivery Driver (April 2001-April 2007)

. DOT qualified

. Delivering of parcels

Part-time Supervisor (Sept 1994-April 2001)

. Oversee 20-25 employees in the loading of package

cars

. Review daily stats and goals with employees

. Review daily plans for dispatch

. Load quality audits

. Maintain information regarding training and

certification

Preloader (Feb 1993-Sept 1994)

. Sequential loading package cars

. Sorting and scanning packages

. Unloading trailers

Education: Bachelors of Business - Information Systems

University of Toledo, Toledo, Ohio 43606

Graduation: May 2002

Computer

Knowledge: Microsoft Word, Excel, PowerPoint, Access, and Outlook

Contact this candidate