Customer Service Supervisor

Kristi Thetford

**** ******* ****

Irving, TX *5063

Cell: 214-***-****

Email: abk5f4@r.postjobfree.com

Career Overview:

Strong work ethic, professional demeanor and great initiative.

Excellent communication and computer skills; ability to work

independently or as part of a team to meet project deadlines;

multicultural awareness with a high level of adaptability.

Skill Highlights:

. Microsoft Windows XP

. Microsoft Office XP Word

. Power Point

. Excel

. Energetic and organized

. Self-starter with professional manner

. Excellent communication skills

. HIPAA compliance

. Active learner

Core Accomplishments:

Customer Service:

. Customer Service Supervisor Training

. Responsible for training new employees to ensure continued

quality of customer service.

. Answered multiple phone lines, transferred calls to

corresponding departments.

. Handled customers effectively by identifying needs, quickly

gaining trust, approaching complex situations and resolving

problems to maximize efficiency.

Professional Experience:

Aug 2008- present Children's Corner Preschool

Nov 2007- Aug 2008 Stein Mart (Customer Service Supervisor)

Nov 2006- July 2007 Foster family Nanny

May 2004- Nov 2006 Stein Mart (Customer Service Supervisor)

Training:

04-06 Volunteer at Children's Medical Center in Dallas -100 hrs.

Education:

Coppell High School May 2006

North Lake College June 2005- May 2008

University of North Texas Aug 2008- May 2010

Computer Skills:

Microsoft Windows XP, Microsoft Office XP (Word, Excel, PowerPoint,

Access).

References:

Wendy Foster: 214-***-****

Patricia Wharton (Teacher): 972-***-****

Nicky Schwartz: 972-***-****

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