Customer Service Medical Billing

Aleshia Glasper

*** ******** *****

Ridgeland, MS 39157

Cell#601-***-****

Home#601-***-****

Qualification:

Excellent Customer Service Skills.Qualified to handle data and material

that requires discretion. Medical Terminology, Medical Billing and Coding,

Case Management. Highly motivated with excellent customer service skills.

Strong work ethic. Comfortable working with various computer applications.

Data entry. Detail oriented. Comfortable working in environments needing,

flexibility, change and multitasking.

Experience:

02/2009-5/2010 Chickasaw Nation Industries (Case Analyst)

:Responsible for the recovery of funds that are due to Medicare.

:Processed claims based on diagnosis codes and sent out conditional

payment letter.

:Provided claim payment updates to attorney, beneficiaries and other

Medicare contractors.

:Researched claims and made request for refunds.

:Responded to telephone inquiries from beneficiaries, attorney, other

Medicare contractors, and insurance companies on a daily basis.

:Reviewed and responded to request for waivers and reconsiderations.

01/2008-2/2009 Wal-Mart (Customer Service Manager)

:Cash accounting of retail stations.

:Responsible for the front end activities of the store.

:Perform voids, overridees as needed throughout the store.

:Ensure that all front end associates takes lunches and breaks in timely

manner.

:Handle all customer relations in a professional manner.

03/05-01/2008 Hollywood Video (Store Director)

:Manages the day to day operations of the store.

:Solves problems that effects the store service, efficiency and

productivity.

:Handles customer complaints in a timely and effective manner.

:Responsible for the hiring and promoting of the staff.

:Performed all human resources processes such as payroll, insurance and

medical benefits.

:Enter information into the computer the computer to maintain inventory,

purchases, shipping and all other record keeping procedures.

02/2001-12/2004 It's Fashion (Second Assistant Manager)

:Responsible for the sale of clothing and other merchandise.

:Trained and supervised fellow employees.

:Cash register and audits of all retail stations.

:Merchandised store accounting to plan-o-grams.

Education:

2009-currently Holmes Community College

Medical Billing & Coding

2001--2002 Mississippi Delta Community College

Computer Operations

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