Manager Project

Robin Tassin Liggett, SPHR/GPHR

***** ******** ***., ************, ** 70769

Cell 225-***-**** / ********@*****.***

PROFESSIONAL EXPERIENCE

Piccadilly Restaurants, LLC, Regional Human Resource Manager

07/07 - Present

.

. Primary responsibility is to partner with four Regional Operations

Managers in the Southeast U.S. to reduce turnover at the management and

team levels, increase engagement and productivity and instruct managers

on human resource best practices. Work with each Manager individually to

create recruitment and retention strategies for their particular needs.

Region includes the corporate home office; therefore I am responsible for

the Corporate HR function as well. Utilize metrics to support management

directives and validate success of strategies.

. Direct all aspects of investigating and resolving employee relations

issues within my seven-state region. Review initial complaints and make

needs assessment. Coach line managers on how to handle minor situations,

guide Regional Managers on how to address, or travel to conduct

investigations personally. Responsible for all position statements to

EEOC, negotiating with team members and / or attorneys, representing

company during mediations and arbitrations as well as providing feedback

to executive management regarding risk and liability. Offer solutions

and alternatives which lead to swift resolutions therefore saving the

company from costly litigation.

. Create bi-annual Leadership Development Seminars for all managers in the

field. Instruct and Coach on topics such as Productive Work

Environments, Diversity and Inclusion, Proper Documentation, How to

Manage a Multi-Generational Workforce and Employee Engagement, etc.

Seminars are designed to develop managers to be guided by the company's

ethical code to always do the right thing, therefore creating a better

environment for all, leading to higher sales and profit.

. Designed and implemented regional staffing plans for each area which

resulted in the average management staffing level increasing from 82% in

2006 to consistently over 100% over the last twelve months. Challenged

Executive Management to re-think type of candidate, necessary recruitment

tools and overall recruiting philosophy which led to management turn-over

dropping drastically and recruitment becoming less of a reactionary task

and more of a piece of the succession plan. Created college recruitment

strategy which has proven essential to the success of management

staffing. First to utilize Social Media as a recruitment tool

successfully.

. Created "You-Rock" recognition program to assist managers in the field

and an employee activity committee named T-MAC at the corporate office to

assist with employee morale and engagement.

. Created new level of Team Leads at the restaurant level to help reduce

labor costs, lessen training expenses and create a developmental

progression for talent as well as a succession plan for management.

. Direct human resource coordinators on projects such as company's E-verify

roll-out, implementation and continued administration. Liaison for the

Benefits department during Open Enrollment. Accountable for AAP

reporting and miscellaneous projects as needed. Responsible for company

policy and procedure updates; currently Project Manager for complete re-

write of Human Resource Policy and Procedure manual.

Martin-Brower, Field Human Resource Manager

04/06 - 07/07

Baton Rouge, LA

. Partnered with senior management to create both long-term and short-term

strategies to increase productivity, design and roll-out recruitment and

retention strategies for the market, improve overall employee engagement

and successfully manage all employee relations issues.

. Responsible for all recruitment for the local facility in addition to

maintaining the company Affirmative Action Plan. Created first long-term

recruiting plan to brand the name in the market and become the preferred

employer. Staffing strategy included creative plans to address yearly

fluctuations in part-time and seasonal staffing needs as well as

retention action plans for managers to reduce turn-over.

. Created a basic HR training series for all management regionally,

reviewing topics such as Interviewing, Conflict Resolution, and Managing

by Recognition. One of three chosen nationally to facilitate the company-

wide mandated Management Training series.

. Created and implemented the company's first Management Development

Program and Internship Program designed to recruit college students and

graduates. Programs have successfully opened a new resource of talent.

. Project Manager of a team of six for the design of an online New Hire

Orientation program for all centers nationally.

. Accountable for all OSHA reporting and compliance and Worker's

Compensation claims for the local facility. Acted as a liaison between

local employees and the corporate departments of benefits, payroll, etc.

as well as coached supervisors and managers on basic human resource

practices.

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Aegis Mortgage Corporation, Corporate Human Resource Manager

05/02 - 4/06

Baton Rouge, LA

. Originally hired to start up the recruiting team, but quickly promoted

to Employee Relations Manager for the 300+ employee facility in Baton

Rouge and 100+ employees in Houston facility. Primary function was

consulting and partnering with internal clients to provide consultative

support in staffing, compensation, performance management and policy

interpretation. This includes coaching and counseling of employees,

conducting investigations, coordinating terminations, educating and

guiding senior managers on employee relations issues and resolution

strategies as well as building relationships with all employees in order

to help them in their career path and to help create positive morale.

Utilize metrics to support management directives and increase

productivity. Act as strategic partner and change agent by aligning the

departmental goals with the organizational goals creating a more

effective environment able to shift direction as needed.

. Supervise the Human Resource administrative staff responsible for

supporting the company nation-wide. Responsible for file retention and

Sarbanes-Oxley compliance and auditing. Created the company's first

record retention policy outlining requirements for 4000+ active employee

files.

. Responsible for filing all immigration cases for entire company and its

subsidiaries: H1B visas, TN visas, labor certifications, visa

extensions, etc. Work closely with company legal team to maintain

compliance. Construct recruiting reports for USCIS review and update

the PERM website for the company. Created company's first Immigration

Policy and Procedure.

. Partnered with Training Department to help develop and facilitate

employee and management trainings such as New Hire Orientation,

Workplace Diversity Training, Productive Work Environment Training, and

Sexual Harassment in the Workplace.

. Coordinate all unemployment insurance claims activities, for the company

and all its subsidiaries, including initial review, decisions to protest

and case development.

. Contribute to various projects such as FLSA Salary and Compensation

Review, annual benefit open enrollment, re-write of Policy and Procedure

manual, HRIS Lawson Implementation team, re-write of all job

descriptions for Compensation Team and key role in 15% reduction in

staff in 2006 requiring two lay-offs nation-wide.

DIGITAL PEOPLE, Director of Permanent Placement

1/00 to 6/01

Los Angeles, CA

. Originally hired as Staffing Manager to build a new team of creative

recruiters for the Los Angeles market and open a new creative/

advertising division. Later promoted to head up the Permanent Placement

Division

. Responsible for hiring new staff, training recruiters and managing the

business. Directly accountable for the growth in sales and name

recognition in the market. Assisted Regional Director creating marketing

plans for the region.

MILLENNIUM STAFFING, Divisional Manager

7/99 to 1/00

Los Angeles, CA

. Primary responsibilities included managing recruiting teams in the Los

Angeles region, developing a high-end creative client base and recruiting

creative talent such as graphic designers, web developers and desktop

publishers.

. Motivated teams with on-going evaluations created to challenge and

encourage them at the same time. Responsible for monthly employee

reviews, P&L Statement and gross profit for the market.

AQUENT PARTNERS, Sr. Recruiting Manager

3/98 to 7/99

Newport Beach, CA

. Primary responsibilities included recruiting and managing

creative/technical talent, growing existing client base, and marketing to

potential clients. As the Sr. Recruiting Manager, served as assistant

manager for the market.

. Responsible for creating marketing strategies and business plans for all

account managers. Helped to set individual goals with each account

manager and managed their professional development through coaching and

leadership.

. Assisted Market Manager with creating budgets and evaluating P&L

statements, pre-employment screening of new staff candidates and training

of all new hires.

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CRYSTAL CRUISES, INC., Retail Contact / Marine Operations - Claims

Management

Los Angeles, CA

4/94 to 3/98

Assisted the Retail Department onboard employees with all land-based needs

and human resource issues. Equivalent to HR Coordinator. Researched

International HR practices to assist managers onboard ships.

Interviewed potential candidates, made recommendations for hire, verified

references and scheduled all health screenings. Processed all confidential

employee contracts as well as monthly payroll. Created new hire package for

the department and preformed new hire orientations. Filed international

worker's compensation and medical claims.

. Promoted to Chairman's Office - Marine Operations to focus on claims.

Trained onboard employees in damage control and risk management. Reviewed

accident and medical reports to determine trends and eliminate future

difficulties.

EDUCATION and CERTIFICATION

Currently taking World At Work classes to obtain CBT; classes to date

include Accounting and Finance and Benefit Vendor Management

SPHR Certified / GPHR Certified

ServSafe Certified 2008

Louisiana State University; Baton Rouge, Louisiana - Anthropology / English

University of California at Los Angeles - Japanese studies

HONORS and ACTIVITIES

National SHRM Member GBRSHRM - Board Member since

2006

National / Local ASTD Member Current Past-President of

GBRSHRM

National World at Work Member 2007/2008 LASHRM

Conference Committee Member

Louisiana State University Alumni Scholarship Lambda Alpha

Anthropology Honors Society

American All-Star Scholarship

REFERENCES UPON REQUEST

Contact this candidate