Kylie J. Graber

**** ******* ***** **, ***** City, SD 57702

605-***-**** (cell) or 605-***-**** (work)

abk5ds@r.postjobfree.com

abk5ds@r.postjobfree.com

Store Manager 3 (July 2009 - present in Rapid City, SD).

. Manages retail sales and service function. The primary goal is to serve

the customers' total financial service needs resulting in greater

market share, wallet share and profitability. This is accomplished by

creating a vital sales and service organization, promoting teamwork

with partners and other corporate departments. Creates, trains and

coaches a successful sales team through the development of staff as a

competitive advantage. Responsible for effective staff salary

administration and rewards. Develops and administers budgets, business

development goals and objectives, staffing models, schedules and

performance standards.

Call Center Sales Supervisor (January 2007 - July 2009 Sioux Falls, SD);

position mapped from Sales/Relationship Management Manager 1 in 2008.

. February 2009 to July, directed outbound sales pilot for Wells Fargo

Financial Auto; responsible for developing product and process training

material, educating the sales force, tracking and reporting results, and

implementing motivational activities. Work with customers all over the

United States

. January 2007 to February 2009, directed team of 10-25 team members who

specialized with inbound and outbound telesales of the NowLine home

equity credit card; product was discontinued in February 2009.

. Demonstrated working knowledge of real estate sales practices, policies

and regulations, underwriting, home equity processing functions and

managing a centralized call center team. Work with customers all over

the United States.

. Achieved operational and quality goals

. Demonstrated strong verbal and written communication skills in daily

activities with team members, peers and senior management

. Facilitated Core Sales Skills training in 2007 and 2008

. Leveraged creativity and strong organizational skills to develop and

maintain training and reference material on the Sales Department

internet homepage

. Generated team cohesiveness through open communication, regular feedback

and contests

NowLine Sales Trainer (March 2006 - December 2006 in Sioux Falls, SD)

. Trained 59 new hires on the basics of real estate sales regulations and

processing functions

. Created training outline and reference material for the new hires

. Assisted the Training Manager with the day to day operations of the

team, including conducting individual coaching sessions and covering

review findings directly with the team members

NowLine Sales Relationship Representative 1 (September 2004 - February 2006

in Sioux Falls, SD)

. Actively sold the NowLine home equity credit card through inbound calls

and outbound contacts

. Developed basic understanding for real estate sales practices and

processes

. Produced consistently excellent production and quality assurance

results, earning monthly Trailblazer and Killer Call Awards

Customer Service Representative (June 2004 - August 2004)

. Processed inbound calls from existing customers

. Cross-sold additional products, including usage and referrals for the

NowLine home equity credit card

Sales and Beauty Advisor

. Generated cosmetic sales through face to face contact and telemarketing

. Consistently exceeded goals by 15%; personally sold 32% of counter sales

in 2006

Bachelor of Science

Majors - Advertising and Journalism

Activities - Football and Basketball Cheer Squad, Dance Team (member and

assistant coach)

Wells Fargo Financial Bank Star Performer (Outstanding Manager) -

2008 and 2009

Wells Fargo Financial Top Sales Manager - Quarter 1, 2009

WFF Bank Leadership Award Winner - 2006

WFF Bank Team of the Month - May 2008, September 2008 and January

2009

WFF Q1 Sales Contest Winner - 2009

Estee Lauder National Recognition / Top Sales Associate in Sioux

Falls

Active with United Way, Sioux Falls Cares, Junior Achievement and

Habitat for Humanity

Professional Experience:

2004 - Present

Wells Fargo Financial Cards,

Sioux Falls, SD

and

Wells Fargo Bank,

Rapid City, SD

2000 - 2006

Estee Lauder/ SAKS/ Bon-Ton

Sioux Falls, SD

Education:

South Dakota State University

Brookings, SD

Achievements:

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