Elizabeth A. Ward

**** ******** **.

Bay City, MI. 48708

989-***-****

abk5d9@r.postjobfree.com

OBJECTIVE:

To obtain an entry level position where I can utilize my skills in customer

service, computer, software knowledge, organization, and business

experience.

CERTIFICATIONS:

WorkKeys Job Skills Assessment Certification, 02/18/2010

Bronze and Silver Certificates in Applied Math, Locating Information and

Reading for Information.

EDUCATION:

Bachelors in Computer Information Systems In Progress

Saginaw Valley State University, University Center, MI.

Associates in Criminal Justice December 2004

Delta College, University Center, MI.

GPA: 3.71

EXPERIENCE:

MidMichigan Medical Center, Switchboard Operator, Midland, MI. 05/10 -

07/10

Answer all incoming calls on PBX System.

Page Physicians, on call employees and other staff.

Take patient messages and relay to on call Physician.

Monitor code lights and emergency phone lines and page out staff.

McKinley Inc. Manager, Taylor, MI. 02/09 - 10/09

Supervise ten staff members and two supervisors.

All payroll, scheduling, training and hiring, all new hire paperwork

including drug and background screening.

All customer service duties including complaint handling

Utilized Excel to compile spreadsheets and statistics.

Delta College, Police Officer/Instructor in Police Academy, University

Center, MI. 12/06 - 12/08

Patrol, foot and vehicle/Investigations, criminal and non-criminal.

Supervise dispatchers and student officers.

Front desk when needed answering multi line phone system.

Instructed courses in the Police Academy.

Field Training Officer/Background Investigator.

Michigan State Police, Trooper, Caro, MI. 05/95 - 05/06

Patrol/Criminal Investigations

Field Training Officer

COMPUTER SKILLS:

Windows Operating Systems; MS Word, Excel, and PowerPoint; WordPerfect;

various email packages

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