LAWRENZO RILEY

**** **** ***** *** *** (***) *** – 4758

Rancho Cordova, CA 95670 abk5cl@r.postjobfree.com

OBJECTIVE: DESKTOP SUPPORT TECHNICIAN

SUMMARY

• An Information Technician with extensive experience, specializing in software,

hardware, and network support areas

• Proven strengths in directly supporting large client base, providing

troubleshooting and analysis, installation, testing, updating, and training

• A team player with outstanding communication skills, recognized for ability to

build positive relationships with all levels of staff and management

• Directly or via telephone, supported systems and applications in a networked-PC

Microsoft Windows NT, Windows 2000, and Windows XP environment

• Safety conscious and Diversity awareness

PROFESSIONAL EXPERIENCE

SEIU Local 1000 SEPTEMBER 2008 – DECEMBER 2009

Desktop Support, Sacramento, CA

• Client base of over 200 covering California

• Supporting HP Compaq 6230, 6910,dx2300,7800 desktops and Laptops

• Asset management and Technical Writing

• PDA, Printer and other peripherals support

• Microsoft products in an network windows XP environment support

• Configured Citrix on units

• Environmental Management

• Change That Works Campaign ‘Health Care Reform’

Maximus AUGUST 2008

Desktop Support, Sacramento, CA

• Asset management

Kaiser Permanente MARCH 2008 - JUNE 2008

Desktop Support, Sacramento, CA

• Support a robust Microsoft based network running Windows 2000/XP

• HP 7700, 7800 desktop and Compaq 6910 laptop setup and maintain

• Monitor daily activity.via Remedy, Assist with purchases for hardware and

software

• Troubleshoot computers, PDAs and Printers

• Install new applications and Image desktops and laptops

• Asset Management, Active Directory and create shares

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Protection and Advocacy Inc. SEPTEMBER 2007

IT Support, Sacramento, CA

• Imaging PCs, helpdesk support, all workstations are windows XP, Ghost software

• Server and workstation support, printers MFD, equipment for the handicap

• Imaged and deployed 40 Dell 740 workstation to worksites

Pacific Gas & Electric MARCH 2006 – MARCH 2008

IT Support, Sacramento, CA

• PC support covering Microsoft, SAP, TSO, Portal, and PG&E Special

Applications

• MS Office, Windows 2K and XP, Dart, Agent, CC&B, and Experian

• Use Remedy ticketing system, Timbuktu Remote Control, and CREMOTE Phone

System

Kaiser Permanente OCTOBER 2005 – DECEMBER 2005

IT Support, San Francisco, CA

• Configure Dell GX260 – 280 desktops, laptops, Lexmark and HP printers

• Projects Include Kaiser Migration from NT to 2000 (CS) and Health Connect

rollout

• Setup network printers, training room and using Bar-code to inventory assets

• Use Auto-Cad Lite to update system drawings and Remedy ticketing system

• Setup Lotus Notes and Mainframe sessions (Attachmate Extra)

Login Networks MARCH 2004 – MAY2005

IT Support, San Leandro, CA

• Set up Gateway and Dell desktops, laptops, Blackberrys, HP printers

• Server setup Dell Power Edge 2550 and 2650, install software and services

• VERITAS 9.1 Backup exec, McAfee Products, 8.0.0.i anti-virus, and Group

Shield

• One on one and remote support of Microsoft Products, Office 2000 and 2003,

XP and 2000 Operating systems, Active Directory, Server 2003

• Cisco VPN setup, DHCP, TCP/IP, Printer Port Setups and other Networking

services

ChevronTexaco AUGUST 1987 – MAY 2003

System Analyst, Richmond, CA

• Directly supported over 1000 clients domestic and international.

• Installed, tested and recommended pc and mainframe software such as MS office

products, Symantec Products, Nero, and specialized applications for

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ChevronTexaco. Installed computer hardware components hard drives, Iomega Zip,

CD drives internal and external on HP desktops and IBM laptops

• Configured handheld devices like Palm Pilots

• Taught a 2-day class on Remote Access System (RAS) for clients, which increased

productivity by 20%, which included VPN

• Negotiated and implemented the DriveSavers account for ChevronTexaco, which

save a $200 fee per service

• Supported customer issues and requests by creating, tracking and documenting

solutions in a ticketing system database Vantive. Solicited and documented

customer acknowledgement of incident resolution prior to ticket closure

• Organized the first Diversity Employee Network Seminar at ChevronTexaco,

Richmond, CA

• Setup Network for “Rescue Mission” to provide computer services for low income

individuals

• Taught High School students Computer Software, Ms Office, HTML via Boys Scout

Program

• Provided first-line of support to clients. As a resource, provided answers for pc

issues, consultation, recommendations and training. Installed, configured, and tested

hardware and software. Received an “Award and Recognition” award for

consultation on project

• Wrote and Produce “Informational Guide” for Operation Department to generate

standards

EDUCATION/TRAINING

Associate in Applied Science Degree in Information Technology with an emphasis in

Network Systems Security, Heald College, Rancho Cordova, CA

A.S. Degree, Business Programming, Contra Costa College, San Pablo, CA

U.S. Army, Computer Repair, E5

Microsoft Certificate of Training Windows 2000 Administration

CompTIA A+ and Network+ Certifications

TECHNICAL SKILLS

A+

Active Directory

Adobe Acrobat

DHCP

FrontPage

Ghost

ITIL

Information Security

LAN

Lotus Notes

Microsoft Access

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Microsoft Exchange

Microsoft Office

Microsoft Outlook

Microsoft Windows

Network+

Networking

Wireless

TCP/IP

Remedy

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