Customer Service Sales Representative
Resume:
Shonta' Crumpton
PO BOX ****** Birmingham, AL *5238 Phone: 205-***-****
abk5az@r.postjobfree.com
Qualifications Summary
Professional with over 10 years of experience leading corporate marketing and internal
communications for multimillion-dollar companies across diverse industries.
Respected leader of creative teams, multimedia divisions and corporate communications
departments.
Expert in resolving escalated customer service issues.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
Skills
Proficient in Microsoft Office System Focus Group & Market Research
Corporate Communications Development of Training
Creative Team Leadership Materials
Ability to meet deadlines Sales Collateral & Support
Good Organization Skills Public & Media Relations
New Product Launch
Recent Awards
Award of Excellence for Outstanding Customer Service (WACHOVIA), 2008
Gold Award for Outstanding Productivity (BELLSOUTH), 1998
Award of Excellence for Outstanding Customer Service (BELLSOUTH), 1998-2004
Awarded for Top Sales Representative in 9 State Region (BELLSOUTH), 1999
Professional Experience
1
Shonta' Crumpton's Resume
Teller Mentor/Vault teller birmingham, al
Wachovia Bank, 2008 to Present
Work in a fast pace environment providing support for the banking center. Handle multiple
transactions at a single time. Review customer accounts and make monetary exchanges per
customer's request. Handle large sums of revenue on a daily basis. Responsible for maintaining
the daily ATM balances. Train new employees on teller procedures and banking regulatory issues
to ensure compliance. Processes and validates coin and currency amounts related to deposits and
other cash transactions. With this position the responsibilities include counting the money and
balancing the vault to ensure compliance with company guidelines and standards, as well as
maintaining an accurate record of all exchanges.
BELLSOUTH TELECOMMUNICATIONS birmingham, al
Marketing, Customer Service Associate 11/1998 to 7/2004
Responsibilities included explaining the customer’s bill, researched orders, answered questions
about products and pricing. My main responsibility was selling a variety of products and services
to meet the customer’s needs while maintaining a monthly quota. I assisted in the training of new
classes within the marketing department and implemented new documentation changes for the
purpose of providing quality service. I also assisted the managers with escalation calls once they
were referred from the service representatives.
Sally's beauty supply birmingham, al
Store Manager 1/1994 to 5/1998
Responsibilities included explaining the customer’s bill, researched orders, answered questions
about products and pricing. My main responsibility was selling a variety of products and services
to meet the customer’s needs while maintaining a monthly quota. I assisted in the training of new
classes within the marketing department and implemented new documentation changes for the
purpose of providing quality service. I also assisted the managers with escalation calls once they
were referred from the service representatives.
Education
Accounting/Tax Accountancy, Kaplan University
Master of Cosmetology, Empire Beauty School
References Available upon Request
2
Shonta' Crumpton's Resume
Contact this candidate