Mary Christine Ford

***** ***** *** . ****** ******, CA .

***** . 770-***-**** (cell).

abk5av@r.postjobfree.com

Professional Summary:

. Excellent problem solving/troubleshooting to resolution skills, multi-

tasking skills, ability to work effectively in a fast-paced

environment, great team player, and work independently

. Technical Experience:

o Developing and Maintaining Information in Databases

o Ensuring Data Accuracy and Completeness, Validating both Input

and Output Data

o Excellent Organizational Skills and Extremely Detailed

o Producing Automated System Processes and Procedures

o Identify and Research Data Integrity and Data Inconsistency

Issues

o Proficiency in querying, and Ad Hoc reporting

o Experienced in producing reports in Excel, Word, Visio, Outlook,

Access, QuickBooks

o Experience in maintaining data history, and employee information

o Experienced developing test scripts, unit and system testing,

and test cases

o Experienced in scheduling and facilitating meetings between all

parties

o Light Bookkeeping and Reconciliation experience

o Experienced in Backups and Restoring Data

. Customer Interfacing Experience:

o Sole point of contact with internal/external customers, and

vendors

o Experienced gathering, defining, and documenting technical

requirements

o Experienced developing technical documentation, instructional

guidelines, reference documentation, providing training on new

or modified processes, and updating manuals

EMPLOYMENT:

Ford Environmental - California - Office Manager

2010 - Present

As a part-time Office Manager to my brother's business, performing, all

Administrative needs, Bookkeeping and Reconciliations with the use of

QuickBooks, Scheduling Trips, and all IT Desktop Computing needs, including

System Backups and Recoveries. I utilize MS Word, Excel and Outlook daily,

creating and maintaining various documents, and addressing emails.

Unemployed - Georgia 2009

I lived in Georgia for 1 years. Online learning competitive methods of

optimizing processes that allow for competitive collection of data,

continuation of sharpening PL/SQL, Excel, SQL, Oracle, SQL Server database

environments, and UNIX commands.

Argonaut Insurance Company - Colorado -Software Engineer:

1989 - 2008

Worked as a Software Engineering (Programmer Analyst), developing reports

for various applications and systems throughout the 19 years as well as

gathering, defining, validating and documenting technical data and

requirements. As a programmer, the need to utilize Excel and develop

reports was great. Below is a brief synopsis of my Data Analyst and

Reporting experience:

. Auto Liability regulatory reporting to 16 states, automated procedures

and processes that validated over 200 CSP codes detailing vehicle

types, business type codes, state codes, and frequency of reporting.

. Interacted closely with Internal and External customers, training and

consulting on new processes and procedures

. Policy Issuance system developed and modified over 300 ISO forms and

Declaration pages and updated manuals.

. Made major enhancements to a small Claimant Billing Notification MS

Access application. This application required 1st, 2nd, 3rd and final

Billing Notifications to the Claimants. Detailed logic in the

backend, preventing double billing, amount owed, correct claimant,

etc. Totally redesigned the notification statements for clarity,

added legal state verbiage to the form, updated the database, and

modified the code for easier maintainable with reusable code.

. Researched major coding issues plaguing the Motor Vehicle Reporting

system; successfully redesigned the engine of the MVR system used by

40 Underwriters and Administrators.

. Researched information and developed monthly reporting on 52 agents,

using current year and previous 3 year historical data of losses and

premiums.

. Provided detailed data, calculations, and percentages, which compared

the number of approvals versus rejections in various populations

according to gender, race, and age for auto insurance, required

reporting to California for Red Lining issues.

. For the Complaint Tracking system collected information which provided

the number of complaints from various regions, agencies, the type of

complaints, and if the issue was resolved or not and how long it took

for resolution.

. Met with the CEO to gather and define a Corporate Contributions

reporting system, designed and developed monthly reports, providing

calculations of all funds donated to organizations for the month and

general information about the organizations desiring funds. These

monthly reports also provided a running tally of up-to-date funds on

demand.

. Uncovered a major error in a Barcode system that was plaguing the

business. After various test runs and analyzing the data, discovered

that various areas of the system were still pointing to a test

environment.

. Performed BA needs with approximately 56 agents in order to Design and

Develop an application, allowing nightly FTP data upload and download

processes. This application process eliminated the need for postal

mailings of diskettes, decreasing postal costs.

Computer Skills:

MS Windows, Excel, Word, Outlook, QuickBooks, Access, Visio, Lotus Notes,

UNIX/Linux, SQL Server, Visual SourceSafe(VSS), dbVisualizer, Toad,

SQLPlus, PL/SQL, VB.NET, FoxPro, COBOL, IVANS, DOS, FTP, EDI, Vista and XP

Operating Systems, Oracle, Flat Files, Text Files

Education:

. Earned Bachelor of Science in Business Degree from the University of

Phoenix

. Earned Business Programming and Accounting Vocational Certificate from

VOTECH

. Also attended the University of Colorado in Boulder for 3 years

Contact this candidate