Engineer Support

Alfonso Savastano

*** ****** ****** *** **

Hackensack, New Jersey

201-***-**** cell

(Email: ****************@*******.***)

Summary:

A career oriented IT professional with over 10 years experience. Proven

computer, troubleshooting and networking skills. Outstanding communication,

leadership skills and abilities. MCSE MCP and A+ Windows 2008 Server

Certified.

Technical/Special Skills

. Extensive knowledge and experience supporting computer hardware and

software in a Windows 2000 and XP Environment.

. Configurations of Desktops including TCP/IP, WINS, DNS and DHCP.

. Extensive application support experience with MS Office 2000/2003/2007

. Working knowledge of a range of diagnostic utilities for

troubleshooting network connectivity, applications and workstation and

phone systems

. Identified and documented resolutions to complex desktop support

issues.

. The ability to absorb & utilize information quickly.

. Exceptional communication skills.

. Citrix Support and VM Ware Support specialist

Professional Experience:

CONTROL POINT SOLUTIONS HCL TECHNOLOGIES, New Jersey 2009-Present

Desktop Support / Server Support

. Team Track ticketing system to write, track and escalate issues

on a daily basis.

. Use Active Directory and proprietary software to unlock, reset and

add app groups to user profiles.

. Extensive application support experience with MS Office 2000/2003/2007

. XP, Vista, Windows 7 desktop support specialist

. Asset Inventory Manager of Desktops, Laptops, Printers and all

Black Berry Devices

. McAFee updates and Patching on all desktops and servers

. Q/A of IBM, Dell & HP laptops to distribute to users testing all

applications and profile

. phone system/network connection and internet access technician

. Router configuration and installation

. Wifi setup configuration and training

. VMWare setup configuration and training

. All Updates Service Packs, Anti Virus, all Patching on Desktops

and Servers

. Troubleshooting VPN issues, remote access, and DNS issues

. Creating User accounts in Active Directory and Mailboxes on

Exchange Server

. Provide 2nd and 3rd level support for HCL Technologies.

. Troubleshooting Citrix Server Problems, Log in issues and

Applications issues

. Account creation on Blackberry Enterprise Server set up and Phone

connection

. Troubleshooting Developer Applications Oracle and Database issues

. Troubleshooting all known issues with Blackberry's phone issue's

and 3rd party software

. Troubleshooting all Outlook issues with Blackberry and Webmail

access

. Array Configuration and Drive set ups on Windows Servers

. ESX troubleshooting, Infrastructure VM Ware support specialist

. Building Servers installation of Windows Server 2003 and 2008

. Application troubleshooter engineer 2nd and 3rd level

. Citrix Server Admin Farm evaluation application troubleshooting

. Profile troubleshooting on the Citrix Terminal Server

. Server upgrades and Patch installation Domain Admin Experience

. Exchange experience, ex merge, mailbox troubleshooting, back-ups,

cleaning transaction logs

CREDIT SUISSE CAN AM CONSULTING, New York, NY 2004-

2009

Desktop Support

. Strong skills with Remedy ticketing system to write, track and

escalate issues on a daily basis.

. Trading Floor Experience-Bloomberg installations and keyboard

finger print installs

. Use Active Directory and proprietary software to unlock, reset and add

app groups to user profiles.

. Coordinate with Network Command Center to standardize port

settings to 100/Half and Full Duplex.

. Q/A of IBM laptops to distribute to users testing all

applications and profile

. Router configuration and installation

. Wifi setup configuration and training

. Troubleshooting VPN issues, remote access, safeboot and login in

issues

. Safeboot administrator setting up users with log in and passwords

for safeboot, group placement

. Provide 2nd and 3rd level support for Investment Banking,

Equities, Legal and Compliance, Operations and back office

divisions totaling over 6000 users.

. Perform restores from snapshot as required; coordinate with

Command Center/Media Management for tape restores

. Extensive Blackberry and Blackberry Enterprise Server support

. Troubleshooting Developer Applications Oracle and Database issues

. Application troubleshooting with all applications, Excel add-inns,

Microsoft Outook profile issues

. Working remote or at Desktop with users to help and diagnose

problems and fix all issues

. Expertise with diagnosing and solving problems with printers and

hardware within pc's.

. HP printers 5SI's, 8000's, 9050's, 4345MFP's, 9000's HP Color

4550's, 5500's, 5550's

. Setting Static IP's default gateway and subnet mask for all

printers

. Ipsoftphone installation and training

. Troubleshooting applications through REGEDIT

. Disaster Recovery Set up and implementation

. Windows Server 2003 and 2008 installation and configuration

. Blade Servers Proliant HP and IBM Blade Server Technology

TIME INC. CAN AM CONSULTING, New York City, New York 2001-

2004

Desktop Support

. Ensure timely response to the Help Desk calls and enter the

appropriate information in a common database.

. Follow up with the appropriate internal/external escalation source as

well as the end-user to ensure problem detection and resolution.

. Performed restores from snap shot as required; coordinated with

Command Center/Media Management for tape restores.

. Support MS Office 2000 /2003/ XP, MS Outlook, as well as proprietary

excel add-ins. Also support other vendor applications as well as

proprietary software and Blackberry support

. Support with all software related issues

. Outlook troubleshooting, pst migrations, configuration of profile,

connecting to Exchange Server

. Setting up Laptops with profile and Safeboot

. Configuration and VPN set up.

. Troubleshooting VPN, remote access issues, safeboot ext.

. Installing and setting up work stations with dual screen, switchboxes

and special hardware

. Printer troubleshooting, diagnostics and repair

. Administrator for Human Resources and Admin Services

. Executive Support for Time Inc.

. OSX troubleshooting

. Application installation, diagnostics and troubleshooting and repair

. Hardware and software repair

. Blackberry and Palm troubleshooting

BARCLAYS CAPITAL CAN AM CONSULTING, New York, New York 1999-2001

Desktop Support/ Help Desk

. Help Desk, assisting users with all application issues, log in issues,

trading issues

. Resolving issues with Bloomberg, Market Data applications, all

trading issues over the phone

. Resolving issues with all laptops, printer and scanners

. Building and configuring laptops and Pc's for deployment

. Resolved and repaired software and hardware issues with employee's

computers.

. Configuring software through REGEDIT32

. Using Remedy to log calls and send tickets to appropriate teams

. Going to Bank Executive's offices to resolve issues in person

. Assisting with trading floor desktop support to resolve complex

application issues at users location

EDUCATION New York, NY

1999-2010 GT-SOLUTIONS

-Microsoft Certified School

. Possess extensive experience in Windows XP,Vista, and Windows 7

. MCSE Microsoft Certified Systems Engineer

. Windows Server 2008 Certified

. A+ Certified Computer Technician

. Extensive experience in Remedy

. Extensive experience in Helpdesk

. Extensive experience in Desktop Support

. Extensive experience in Server Support -Domain Admin

. Assisted and resolved issues with software for High Ranking employees

on a regular basis

. Troubleshooting Mac's with OSX and OS9

. Troubleshooting Mac's Hardware and software

. Experience with Panther, Tiger and Leopard

. Extensive experience in Active Directory

. My Desk Experience setting up machines for use of My Desk and

training users

. Ipsoftphone installation and training

. Microsoft Office installation and troubleshooting

. Extensive Outlook experience-Ex Merge, Mailbox moves and clean ups

INTERESTS

To work with a professional tech group to help and provide professional

support.

Contact this candidate