Manager Quality Assurance

Phoenix J. Mirage

**** ******* ***, **

Apt. 102

Washington, DC 20012

H- 202-***-****

E-mail- gedtas1@ Aol.com

CAREER OBJECTIVE: To become apart of a growing and caring organization,

whose primary function is to serve the public with excellence and great

integrity.

EDUCATION:

University of the District of Columbia, M.A. in

Clinical Psychology, May, 1992

Howard University, B.S. in Psychology, May, 1989

Montgomery College, A.A. in Psychology, May, 1983

WORK EXPERIENCE:

PSYCHOLOGIST/ MENTAL HEALTH SPECIALIST Safe Haven Outreach Ministry,

Washington, DC

I was responsible for the assessments of all new incoming clients, in

addition to the conducting of groups, workshops, and the clinical team

meetings for the clinic. My other duties involved providing individual

therapy, writing progress notes, and assisting the treatment team in

executing the treatment plans for the patients.

* PROGRAM &CLINICAL DIRECTOR- - I.T.S, Washington, DC

My primary functions at this clinic involved taking care of

the day to day operations, which included personnel, recruitment, billing,

payroll, supervision of staffs, marketing, contract negotiation,

regulatory compliance, and interfacing with a variety of governmental

agencies. I also did a great deal training, check for quality assurance,

and conducted group therapy.

* PROGRAM DIRECTOR- - Coates & Lanes Foundation, Inc., Washington, DC

As the Director of this residential program for HIV clients it was my

duty to make sure that each client met the criteria before entering the

program. The entire therapeutic curriculum was created by me as well as

teaching the staffs how to implement the various activities. I supervised a

staff load of twelve employees in addition to handling all the other

administrative issues for the organization. I networked for clients by

serving as the liaison for private and governmental agencies as well as

made sure that the program was effective as well as successful in terms of

meeting all its annual goals.

* INDEPENDENT PRATT MONITOR- -DC ARC of Advocacy, Washington, DC

Under the Leadership of Mayor Pratt Kelly of Washington DC, five

clinicians were selected to report directly to the Special Master from the

department of justice. Our goals were to monitor all the mental health

facilities in Washington DC for regulatory compliance with respect to

client(s neglect and abuse, legal rights, habilitation, and QA. Citations

were then issued for serious infractions but only when the agencies were

granted the opportunities to make certain corrective changes. I was

fortunate enough to have been selected as one of the five clinicians

authorized to do this great task.

* MENTAL HEALTH SPECIALIST- -Psychotherapeutic Services, Washington, DC

During this job I Worked extensively with the chronically mentally ill

referred by St. Elizabeth=s Hospital and the D.C. Commission on Mental

Health. I worked as a therapist who implemented the Program Assertive

Community Treatment Model (PACT). My duties involved making medication

drops at client=s homes; securing food stamps and medical insurance;

monitor their home environments; writing and implementing treatment plans;

representing them on the interdisciplinary team and

assisting them with their substance abuse issues.

* VOCATIONAL COUNSELORC City Lights school, Washington, DC

City Lights School hired me as a vocational counselor for 15 young men

and women ranging between the ages of 13 to 20 years old. As a vocational

counselor I conducted anger management groups, taught conflict resolution,

facilitated peer mediation, supervised and monitored behavioral contracts

for students, assisted students on out door activities, engaged in job

coaching, mock interviews, resume writings, do monthly reports on

student=s progress, and find jobs for students by networking with

businesses in the community.

* CLINICAL MANAGERC Second Genesis, Washington, DC

Being a clinical manager I had a case load of 20 criminal offenders

who suffered from substance abuse disorders, they were referred to Second

Genesis for treatment by DC superior court. I Prepared and submitted

clinical summaries to the court on a bi-monthly basis; developed learning

experiences to modify maladaptive behaviors; supervised phase reports which

determined whether a client moved from one level to the next; accompanied

clients to courts for trials and other proceedings; provided oral reports

on clients=s progress to diagnostic council; interpreted MMPI results to

team members; managed the entire facility weekly which involved making all

decisions relating to crisis or the overall facility; assisted clients in

developing master plans; assisted clients through the 12 steps program;

conducted individual counseling with clients; held encounter groups, self

esteem groups, adult children of alcoholic groups; men=s rap session, and

use the Biopsychosocial model to do relapse prevention. Some of my other

duties also involved designing positive affirmation groups to help clients

emphasize their positive qualities in their quest towards recovery;

executing vocational responsibilities such as job coaching, and stabilizing

adolescents whom were severely emotionally disturbed.

* SECURITY OFFICER---Watergate, Washington, DC

The duties of this job entailed monitoring the security cameras to

ensure that the Senator(s residences and other private areas were not

violated. I also screened all incoming visitors and announced them before

sending them up to see the Senators, check all incoming mails, and made

sure that no one could see the Senators without following the proper

procedures. While other none government officials were also living at the

Watergate, my main task was to ensure the wellbeing of the Senators.

* DEPARTMENT MANGER-- Morton Department Store, Washington, DC

I was the manager for the men(s section at Morton Department store

years ago. I made sure that my department was fully stocked with the

appropriate clothes for that given season, checked on my sale(s

representatives in order to make sure that they were doing a good job,

verify their commissions on sales, reported directly to the store manager

on how well the men(s department was doing, and made suggestions on what

not to buy based on sales report.

* SALE(S REPRESENTATIVE(Martin Paint Store, New York

My primary duties involved working as a sales representative for

Martin Paint store. I assisted clients by pointing out to

them what Paint was needed specifically for a job, ring them up at the

catch register, put their paints in boxes, and help them take the paints to

the car if necessary. When all is said and done my main job was to get them

to buy as much paint as possible and to ensure that they were comfortable

with their decisions. I enjoyed this job very much!

* SWITCH BOARD OPERATOR--- Essex Executive Building, Washington,

DC

I have worked as a switch board operator for close to eight years at a

number of facilities in Washington, D.C. and Maryland. Some of these

companies are the Essex, the Cafritz, Montgomery College, etc. The duties

were pretty much the same, answering the telephones, taking messages,

transferring calls to the appropriate personnel, and scheduling

appointments for different people when necessary.

* ASSISTANT ADMINISTRATOR: Senior Citizen=s program, Montgomery

College, Takoma Park, Maryland

In this job I organized recreational activities for senior

citizens; evaluated medical records to ensure that program participants

were healthy enough to take part in the various activities. I also prepared

annual habilitation plans for clients; conducted quarterly meetings with

their doctors and provided general supervisions that would promote positive

community integration for all senior citizens.

* COUNSELOR / ACTIVITY ASSISTANT: Thomas House, Washington, DC

While I was at the Thomas House I counseled the elderly on a

variety of issues and concerns, including death, anxiety, and depression.

Occasionally, I facilitated the following groups: Assertiveness training,

Current events, and Stress management. I also prepared psychological

profiles as well as implemented daily activities in order to ensure that

the needs of the clients were met.

* LICENSES /CERTIFICATION

Drug Addiction Counselor D.C. Department of Consumer and Regulatory

Affairs

* Diplomate., American Psychotherapy Association

* Diplomate, in Psychopharmacology. American College of Forensic

Examiners

* School Counselor (level K-12)., District of Columbia Schools,

Teacher Education and Certification Branch.

* Non-Violent Crisis Intervention Counselor. The Crisis Prevention

Institute, Inc

* Sex Offender Treatment Specialist, American College for Forensic

Counselors

* PSYCHOLOGICAL PAPER

( Measuring the degree of Integrity between Race and Genders@ (Masters(

Thesis May 1992).

* PUBLICATIONS

CHERISH FOREVER! 2005; THE ENLIGHTENED-2004; UNTIL IT=S TIME TO DIE-

1997; EVEN ANGELS SING THE BLUES-1990; THE ROMANTICIST-1984; THE

PASSION OF A POET-1981;

*WORKSHOPS/SEMINARS

Learning How to Control Irrational Behavior Presented by --- Dr. Albert

Ellis

Controlling Aggressive Behavior Presented by Dr.

Henry Whitaker

A Understanding Psychotropic Medications@ Presented by Dr. Carl

Weinstein

A CPR Training & First Aid@ Presented by

Nurse Johnson

Multiple Drugs Managements Presented by D.C. Commission on Mental

Health

Adverse Drug Reactions Presented by D.C. Commission on Mental

Health

Psychotherapy across Culture Presented by D.C. Commission on Mental

Health

Biopsychosocial Model to Substance Abuse by D.C. Commission on Mental

Health

* TRAVEL: LEARNING FROM OTHERS

I was curious and set to examine the different

approaches to mental health issues around the world by visiting several

institutions in various countries like France, Italy, Greece, Thailand,

China, Israel, Egypt, Morocco, Australia, New Zealand, India, Brazil,

Singapore, Australia, Canada, Mexico, Belgium, Amsterdam, and England, etc.

I have discovered that while psychology may share a similar foundation

through out the world, implementation is seldom ever the same. Indeed, I

have gained considerable cultural insight to know that no clinician should

ever assess for psychopathologies without checking for cultural and

historical variables as an underlying influential factor.

References available upon request

Contact this candidate