Customer Service Data Entry

Miriam Sullinger

*** ******* ****

Fordland, Missouri 65652

417:634-3242

Professional Skills

Typing - 60+ WPM Word Quick Books Medical

terminology

Filing Excel Cashiering

Insurance

Proofreading Access Money Handling

Banking

Customer Service PowerPoint Accounting

Work Experience

08/10 - present Job Coach, PRN

Community Employment, Inc.

. assist clients who are disabled to maintain competitive employment

. provide on the job training

04/10 - 07/10 Enumerator, temp position

United States Census Bureau, Springfield, MO

. Contact persons who need counting for census

. Fill out questionnaire forms correctly

. Keep records of questionnaires filled out, mileage, time spent, etc.

08/09 - 03/10 Customer Care Associate, temp position

TeleTech, Springfield, MO

. Customer service - enrollment in insurance company

. Answer questions about insurance policies

. Update demographics etc., banking

04/08 - 08/09 Patient Access Representative

Penmac Personnel Service, Springfield, MO

. Data entry - STAR, EPIC, view IDX, Premier Portal, ICD-9 codes etc.

. Customer service - register patients for upcoming appointments

. Insurance, Medical terminology

12/07 - 04/08 Reimbursement Specialist, Scanner, temp position

St. John's Health Systems, Springfield, MO

. Data entry - EPIC, viewing IDX

. Check data for accuracy

. Make adjustments as needed

1/06 - 10/07 Accounting Clerk

Kelly Services, Springfield, MO

. Balance credits and debits in customer accounts

. Research reasons for inconsistencies

. Make adjustments in computer program

. Keep logs on spreadsheets of adjustments and amounts

. Approve bills for payment and cut checks

. Process checks and sent to bank

. Filing, data entry, invoices, delivery receipts

7/05 - 12/05 Operations Manager's Assistant

Kelly Services, Springfield, MO

. Answer 4 line phone; filing

. Enter bills for payment

. Reconcile statements, both bank and credit card

. Prepare customer job files

. Process payment for subcontractors

. Prepare collection papers for customers

. Prepare mail for delivery, both incoming and outgoing

7/04 - 4/05 Human Resources Assistant

Community Hospices of America, Springfield, MO

. Place help wanted ads in newspapers

. Perform reference checks by phone

. Do background checking

. Distribute mail, meter mail and deliver to post office

. Prepare packages for pickup by UPS

. Maintain files on paper and by computer

3/04 - 6/04 Cashier, The Home Depot, Springfield, MO

. Greet customers and rrng up merchandise

. Make change, accept credit cards and checks, gift cards, store

credit cards and traveler's checks

. Search for code numbers for merchandise

. Figure discounts and enter recall information for special orders

. Keep track of tax-free purchases and fill out warranty cards

. Strip till of excess cash periodically and sort tender and papers

at close

4/03 - 3/04 Resource Room Assistant

Missouri Career Center, Springfield, MO

. Assist job seekers in looking for jobs and reporting for

unemployment

. Interact with various representatives from social service and

government agencies

. Instruct participants in use of computerized services

. Assist in resume preparation, cover letters, thank you letters

and follow-up

6 years of clerical experience prior to marriage and children

Education

Bachelor of Arts in Psychology from Northwestern College in St. Paul,

Minnesota

Certificates in Intermediate MS Word, Excel and Access from Missouri Career

Center, Springfield, Missouri

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